What are the responsibilities and job description for the Front Desk Clerk position at Tawas bay beach resort?
We are a premier destination offering luxurious accommodations and unforgettable experiences. We pride ourselves on providing exceptional service and creating lasting memories for our guests.
We are currently seeking a friendly and professional Front Desk Associate to join our team.
As a Front Desk Associate, you will be the first point of contact for our guests. You will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. Your excellent customer service skills and attention to detail will help us provide outstanding hospitality.
-Greet guest warmly and check them in and out efficiently.
-Answer phone calls and respond to inquiries in a friendly and professional manner.
-Handle reservations, cancellations, and modifications using our reservation system.\
-Provide guests with information about the resort, local attractions, and services.
-Manage guest accounts and process payments accurately.
-Address and resolve guest concerns or complaints in a timely manner.
-Collaborate with other departments to ensure a smooth guest experience.
-Maintain a clean and organized front desk area.
Job Type: Full-time
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
