What are the responsibilities and job description for the Customer Service Representative position at Tax Airfreight, Inc.?
Company Description
Tax Airfreight, Inc. is a marketplace leader in transportation and logistics service solutions in the greater Midwest United States. With over 350 staff across 7 operational facilities in Wisconsin, Illinois, Iowa, and Minnesota, we offer a wide range of services including LTL, Pick Up/Delivery, and Air/Ocean services.
Role Description
This is a full-time on-site role as a Customer Service Representative at Tax Airfreight, Inc. located in Milwaukee, WI. The Customer Service Representative will be responsible for handling customer inquiries, providing pro-active support and problem solving for customers, entering orders, researcing discrepencies in orders, ensuring customer satisfaction, and enhancing the overall customer experience on a day-to-day basis.
Qualifications
- Customer Service Representatives and Customer Support skills
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to multi-task and work in a fast-paced environment
- Experience LTL transportation industry is a plus
Tax Airfreight, Inc. is an equal opportunity employer.
