What are the responsibilities and job description for the IT Support Analyst position at Taylor's Construction, LLC?
About Us
With over 18 years of expertise at the forefront of the communications and construction industries, Taylor’s Construction, Inc. builds networks that fuel communities and drive innovation. From planning to execution to meeting budgets and deadlines, we excel in the intricate deployment of ariel and underground networks, maximizing efficiency and minimizing disruption. Whether it’s high speed-fiber optic installations, complex underground networks, or ensuring reliable connections to every doorstep, Taylor’s Construction Inc. delivers. We thrive on challenges, turning ambitious projects into success stories with our expertise in fiber optic technology and meticulous project management. Taylor’s Construction Inc., empowers businesses, homes, and entire communities with robust connectivity solutions.
About this Role
Taylor’s Construction is looking for a motivated candidate to fill this position in the Chilhowie, VA area. The ideal candidate will be responsible for the support of Taylor’s regional offices in the Virgina and West Virginia areas. The candidate should be comfortable with the fast-paced, high-energy environment that has brought us the success we enjoy and the growth we anticipate.
The IT Support Analyst is responsible for providing personal computing (HW), software (SW), operational system (OS), Application (APP), mobile connectivity & associated peripherals focused service request fulfillment, incident resolution, asset lifecycle and client relationship management services. This individual must have strong interpersonal skills working with personnel from all levels of the organization, in person, via phone and in writing. This person must have excellent problem-solving skills with experience supporting several IT platforms.
What You'll Do
- Serve as the first point of contact for end-users with technical issues.
- Work with users to evaluate and solve technical problems.
- Setup new computers, users, printers, software installations. (BlueBeam, Google Earth, O365, etc.)
- Assist with new site setups. (Routers, Firewall, Switch, Rack, Modem)
- Prioritizes his or her daily tasks based on severity and volume of workload and deliverables.
- Use a ticketing system to track, document, and resolve support requests.
- Enter and maintain inventory and support data.
- The ability to do the following for an extended period: sit, crawl, stoop and climb ladders.
- After-hours support and implementation as needed.
What You'll Bring
- Associate’s degree or 1 year of equivalent professional experience.
- Must maintain current knowledge of industry trends and potential impact on the support business.
- Ability to work professionally with executive management-level customers and with other office personnel in person and by telephone in sometimes challenging situations.
- Solid understanding of:
- Windows OS and Microsoft Office Suite
- Active Directory (Accounts, Groups, Group Policies, OUs)
- Network and cloud-based applications
- Exchange/Outlook and mobile device management (iOS/Android)
- Excellent English communication and documentation skills.
- Excellent customer service skills, especially over the phone.
- Must be able to work independently at times & comfortable with a team environment, do not be afraid to ask for help.
- Ability to travel up to 20%
- Ability to lift and carry 50lb
Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
