Field Training Specialist

Candidates from or willing to relocate to the following cities will be considered: Atlanta, Birmingham, Huntsville, Nashville, Raleigh, Richmond

PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey: https://go.cultureindex.com/p/9YvLn8Tv1J

As a Field Training Specialist, your mission is to ensure that Best In Class training is taking place in your assigned stores so that every employee has the opportunity to flourish. You accomplish this by establishing and supporting Certified Training Stores in partnership with the local Supervisor that provide a consistent, top quality Manager in Training (MIT) Program. You also accomplish this by developing certified position trainers in each unit who deliver consistent and validated learning experiences aligned with published training materials and processes. You are responsible for the success of the Train the Trainer program in your stores, ensuring that every trainer is certified by you and prepared for their teaching responsibilities. You use the Teaching vs. Telling Mindset at all times as the foundation of effective training experiences. You will deliver Periodic and Quarterly reports that demonstrate that training programs are being completed, validated, and documented for all roles. To be successful in this role, you must be passionate about teaching and upholding the details of Taziki’s Training and be able to communicate effectively and professionally to store managers, hourly employees, area supervisors/operators, and the corporate team.

Your Responsibilities

Certified Trainer Development

• Recruit, interview, and select position trainers in each assigned unit from existing staff following trainer criteria guidelines
• Personally conduct all Train the Trainer programs in each assigned unit to produce prepared and certified position trainers
• Provide 1-to-1 coaching and accountability to each certified position trainer to deliver validated training results required for each trainee
• Be an advocate and example for the Quest training platform as part of daily Taziki’s employee life
• Deliver clear and effective communication to the Field Training Department, General Managers, and Area Supervisors with valuable Periodic progress reports on the results and action plans for each assigned unit
• Track food safety certifications and proctor necessary exams for each assigned unit and report results to the Field Training Manager
• Collaborate with the Operations team on 30/60/90 post-opening training handoff for assigned new units
• Identify and develop Senior Trainers from the certified trainer pool for growth opportunities like NSOs and other assignments
  
  
  

Training Stores and MIT Program

• Work with assigned Certified Training Stores when there are enrolled MITs to ensure management training validation and conduct MIT progress reviews
• Execute weekly face-to-face touchpoints with all MITs during their program to measure progress
• Validate MIT graduation readiness and conduct Certifying Evaluations
• Communicate MIT progress and documented completions to the Field Training Department
• Provide ongoing development and coaching of traning standards at Certified Training Store for managers and crew
  
  
  

Other

• Personally conduct all New Hire Welcome & Orientation sessions on a weekly basis as hiring volume of hourly roles demands
• Provide training support both in and out of market as needed, such as New Store Openings, Manager/Operator Training, and special training programs
• Build strong relationships with General Managers and Area Supervisors based on candor, trust, and results to promote confidence and investment in Training
• Continuously develop and improve operational effectiveness, guest satisfaction, sales and profitability through training processes
• Attend and contribute to Field Training meeting and development sessions for continued individual and team growth
  
  
  

YOUR RESULTS

• Certified Position Trainers in every unit who have successfully completed the Train the Trainer program
• Consistent use of Quest Paths and Trainer Manuals in all units
• Validated and documented training completion of every new hire
• Periodic reports on training progress and action plans for each unit
• Contribution to Learning & Development team by assisting with the creation of training resources
  
  
  

YOUR WORK CONDITIONS/HOURS

• Monday-Friday: 40-50 hours weekly of moderate physical activity
• Will require occasional nights, weekends, and/or holidays for training events such as New Store Openings
• In-market daily travel is necessary for this position
• Occasional out of market travel is necessary for RSC meetings, NSOs and other training needs (estimated 15-20% annually)
  
  
  

YOUR TALENTS/QUALIFICATIONS

You have a naturally persuasive personality and are good at communicating, demonstrating, and instructing. You are energetic and enjoy a variety of tasks in your workday. You prefer to work within structure and expectation, but can grow comfortable with responsibility for future big-picture goals. You like to work with others and prefer to create consensus among others to move forward.

Knowledge, Skills And Abilities

• Ability to consistently train and motivate others to top performance with accountability
• Excellent listening, verbal and written communication skills
• Strong time management and organization skills
• Active participant in their own personal development
• Strong work ethic with the ability to thrive in a fast-paced environment and remain calm under pressure
• Excellent leadership and guest service skills
• Sound decision making and problem solving skills
• Adhere to all company policies and procedures
• Professional attitude and respect for coworkers, establishment, and the brand
• Enthusiastic about our people, our guests, and our food
• EMBODY OUR CONNECTION VALUE - Caring and engaging
• EMBODY OUR CHALLENGE VALUE - Passionate and urgent
• EMBODY OUR FRESH VALUE - Intentional and innovative
• EMBODY OUR DETAILS VALUE - Teachable and disciplined
• EMBODY OUR COLLABORATION VALUE - Responsible and respectful
  
  
  

Qualifications

• NOTE: Candidates with strong restaurant training experience at the highest level but without Taziki's experience will be considered
• Experience as a manager in a Certified Taziki's Training store strongly preferred, especially as a General Manager
• Minimum of 2 years as a high performing Taziki's manager
• Must successfully complete any additional MIT Training necessary to ensure full management training abilities
• Conversational English skills (verbal and written) are required
• Basic written and verbal Spanish skills are a plus
• Strong knowledge of restaurant operations
• Must be at least 21 years of age
• No more than 2 jobs in the previous 5 years
• Proficient knowledge of Google Suite and Excel programs
• Must have and maintain a clear driving record including reliable transportation
• Must obtain and maintain an accredited Food Manager food safety certification
• Ability and willingness to travel
  
  
  

Physical/Mental Requirements

Position requires the ability to tolerate walking and standing during an entire shift. Requires reaching, bending, lifting, carrying, and must be able to lift a minimum of 40-pounds to chin level without injury, with or without reasonable accommodations. Work with speed and efficiency in high-pressure situations.

In addition to a competitive base salary range, this position participates a bonus program and other stipends.