What are the responsibilities and job description for the Mitigation Manager (Water & Fire restoration) position at Tbest Services inc?
Job Description
Job Description
The Mitigation Department Manager is responsible for leading and managing the Mitigation Department to ensure quality service and efficient project completion. This role involves supervising technicians, maintaining company standards, and working closely with the General Manager to meet department goals.
Essential Duties and Responsibilities :
- Oversee all mitigation staff, including foremen, technicians, and administrative support.
- Provide training, and mentorship, and conduct semi-annual performance reviews. Implement training or disciplinary measures as needed.
- Handle personnel decisions such as hiring, training, and performance reviews in line with company policies.
- Report to the General Manager and support strategic planning.
- Inspect job sites, review documentation, and manage scheduling for efficient project completion within standards.
- Enforce value-added services, address customer issues, and maintain cleanliness on job sites to enhance satisfaction.
- Develop and implement the annual budget with the General Manager, track financial performance, and manage inventory and equipment use.
- Create training agendas, conduct on-site sessions, and document activities in coordination with HR to address skill gaps and compliance.
- Participate in the on-call emergency response team and provide after-hours support as needed.
- Oversee material stock and conduct regular inspections of equipment and vehicles to ensure proper maintenance.
- Represent the department at marketing and social events, and build relationships with customers and community partners.
- Coach and train staff per IICRC standards and company values.
- Oversee job documentation using company systems and make final personnel and project-related decisions.
- Address team and customer conflicts to maintain a positive work environment.
Qualifications :
Licenses & Certifications :
Valid Maryland driver's license.
Skills :
Excellent communication and public speaking abilities.
Physical Requirements :
Work Environment :
Compensation & Benefits :
Salary : $75,000 - $110,000
