Floor Lead

Description

Iron Tee Golf, a dynamic high-tech arcade and golf entertainment venue, is seeking a highly motivated Floor Lead to join our team.

Responsibilities

• Maintain a professional and positive demeanor in all interactions with staff and guests
• Provide training and guidance to new service staff members
• Act as the main point of contact on assigned floor, overseeing operations on all floors
• Ensure staff punctuality, accurate floor plans, and proper distribution of responsibilities
• Utilize SevenRooms to monitor and enhance guest experience
• Conduct routine 'table touches' to ensure exceptional service quality
• Proactively address and resolve any guest issues with servers
• Address and resolve any technical issues related to toast/SevenRooms within the facility
• Coordinate with other departments via radio to resolve equipment issues promptly
• Serve as a liaison between staff members and management for effective communication
• Opening and Closing Procedures/Checklists are completed
• Ensure bags are checked in and out of the safe
• Oversee events on days scheduled
  
  

Requirements

Skills:

• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to remain proactive and handle guest issues efficiently
• Proficiency in using hospitality management software like SevenRooms, preferred but not required
• Problem-solving skills to address technical and operational challenges effectively
• Strong organizational skills to manage staff schedules and floor plans
• Ability to work collaboratively with different departments and levels of staff
• Flexibility to adapt to changing situations and prioritize tasks accordingly
• Must be able to pass a background check
  
  

Iron Tee is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. Iron Tee also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.