Analyst

The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity.

Required Skills

• Strong English language and comprehension skills with clear and effective verbal and written communication
• Ability to self-learn based on reviewing past resolutions and feedback from the team
• Ability to identify learning opportunities and self-educate where resources and opportunities are
• Ability to review processes and recognize inefficiencies and highlight them to leaders and partner in execution as required
• Ability to recognize problems, gather information, and escalate to leadership when necessary
• Must be able to follow documented processes and detail
• Strong accountability and integrity due to the sensitive nature of information
• Grow and adapt to changing guidelines
• Prioritize, multitask, and carry out projects correctly in a timely manner
• Proactively work with limited direction
• Demonstrate the ability to exercise independent judgment
• Internet savvy and computer literacy with proficiency in all Microsoft Office applications
• Preferably exposed to Salesforce environment for case handling.
• Provide support for external customers via email for assistance with questions, education, and resolution of problems.
• Handle daily case work while meeting predetermined KPI and QA standards
• Accurately document all actions in daily case work and customer interactions
• Identify, document, and escalate repetitive customer issues
• Solve escalated cases
• Proactively maintain and contribute to team reference materials
• Aid in increasing adoption of GHX’s recommended practices for customers through daily interactions
• Proactively call out any failures and downtimes
• Use and update the trackers and dashboards to understand and shift to the necessary queues
• Escalate and seek support for any roadblocks
• Participate in meetings and discussions and share valuable feedback / inputs
• Monitor and assist assigned projects from Delivery Managers
• Volunteer if needed for additional one-time activities within the role scope
• Maintain data confidentiality and high work ethic

Education and Experience :

GHX : It‘s the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada, and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

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