Senior Customer Success Manager

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!

We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are–rocket enthusiast, mountaineer, chess master, or Netflix binger–come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.

The Job Details

As a Senior Customer Success Manager, you will own post-sales relationships with a book of Logiwa customers. You’ll partner with our clients through the customer journey, with the goal of increasing adoption and product engagement. You’ll proactively track customer metrics, ensuring our customers are getting true value from our product. You are a strategic thinker, who is able to both keenly read the dynamics within individual customer relationships, and understand the bigger commercial and strategic picture for Logiwa’s business as a whole.

You will :

• Work closely with Sales, Onboarding, Support, and Product to provide a best in class customer experience
• Use your knowledge of fulfillment, e-commerce, warehouse operations, and Warehouse Management Systems to advise and partner with your customers
• Participate in account planning, looking for opportunities to drive growth within your accounts to increase account spend over time
• Manage relationships in Custify to create dashboards and reporting to measure customer success
• Provide proactive engagement with customer base to assess risk and minimize churn well in advance
• Maintain up-to-date Logiwa application knowledge to articulate business value to customers

You Have :

The salary range for this role is $90,000 - $120,000 per year, depending on years of experience. This position is also eligible for a 30% bonus, dependent on attainment of individual goals and metrics and company revenue performance.

Benefits :

Equal Opportunity Employer

At Logiwa we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

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Salary : $90,000 - $120,000