What are the responsibilities and job description for the Operations Analyst / Coordinator position at tdgFacilities, LLC.?
Job Description
tdgFacilities is a dynamic integrated facilities management organization committed to excellence, integrity, and teamwork. Our team is seeking a full-time Operations Analyst / Coordinator in the Greater Cincinnati, Ohio / Sharonville, Ohio area to support service delivery, efficiency, and analytics within our organization. This role offers the opportunity to work in a highly collaborative environment across multiple functional teams, including the executive team, and the opportunity to acquire technical skills and experience by working with a highly supportive team.
Overview
The Operations Coordinator leverages data analysis, logistics, and reporting to enhance operational efficiency and ensure client satisfaction. This role partners with cross-functional teams, including Project Managers, Business Unit Leaders, and the executive team, to monitor performance, deliver actionable insights, and ensure adherence to scheduled maintenance obligations. The ideal candidate will possess strong communication and analysis skills, detail-orientation, and have experience in working with data and reporting tools, including strong Excel skills.
Key Responsibilities:
Education & Experience:
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
tdgFacilities is a dynamic integrated facilities management organization committed to excellence, integrity, and teamwork. Our team is seeking a full-time Operations Analyst / Coordinator in the Greater Cincinnati, Ohio / Sharonville, Ohio area to support service delivery, efficiency, and analytics within our organization. This role offers the opportunity to work in a highly collaborative environment across multiple functional teams, including the executive team, and the opportunity to acquire technical skills and experience by working with a highly supportive team.
Overview
The Operations Coordinator leverages data analysis, logistics, and reporting to enhance operational efficiency and ensure client satisfaction. This role partners with cross-functional teams, including Project Managers, Business Unit Leaders, and the executive team, to monitor performance, deliver actionable insights, and ensure adherence to scheduled maintenance obligations. The ideal candidate will possess strong communication and analysis skills, detail-orientation, and have experience in working with data and reporting tools, including strong Excel skills.
Key Responsibilities:
- Analyze and report key internal and external metrics using tdgFacilities' work order system(s), cloud-based service platforms, and Microsoft Excel.
- Support the development of reports and forecasts to inform decision-making.
- Provide data-driven insights and actionable recommendations to the Operations Coordination Team and Business Unit Leaders to enhance scheduling, improve operational efficiency, and optimize resource allocation.
- Review, validate, and maintain large datasets, proactively identifying and correcting errors to ensure accuracy, consistency, and reliable system records.
- Own tracking of scheduled maintenance obligations, including annual preventative maintenance for fixed assets such as HVAC units and commercial garage doors.
- Facilitate service delivery team accountability for meeting deadlines and completing contractual obligations.
- Partner with the Operations Coordination Team to support service scheduling processes and ensure alignment across teams.
- Support critical tasks related to work orders, and operational workflows.
- Assist in ad-hoc data transformation, imports/exports, and reconciliation tasks.
- Perform additional tasks and duties as required.
Education & Experience:
- Associates or Bachelor’s degree in a field of business competency (e.g. Business Administration, Finance, Management Information Systems, Supply Chain Management, Accounting, etc.).
- At least one year of experience in data analysis, operations support, or a related field (internships or academic projects are acceptable).
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and charts.
- Familiarity with Microsoft Power BI, Power Query, and other data visualization and transformation tools preferred but not required.
- Strong analytical skills with the ability to identify trends, generate insights, and propose actionable recommendations.
- Excellent communication and interpersonal skills to facilitate collaboration across teams and departments.
- Attention to detail and a commitment to maintaining accurate records and reliable reporting.
- Problem-solving skills to address data inconsistencies, operational challenges, and scheduling conflicts.
- Ability to work independently and take initiative while also supporting team needs.
- Flexibility to work extended hours during peak periods, emergencies, or special projects.
- Participate in a rotational On-Call schedule to address urgent client and technician needs.
- Collaborative and supportive work environment
- Exposure to a broad range of business functions
- Opportunity for professional growth and advancement
- Health
- Dental
- Vision
- STD/LTD
- Paid Time Off
- Paid Holidays
- 401K
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
