What are the responsibilities and job description for the Customer Service/Counter Representative position at Team Horner?
Job Description
Job Description
Location : HornerXpress First Coast, Inc. 8297 Philips Highway Jacksonville, FL 32256
FLSA : Non-exempt
Reports to : Branch Manager
Full Time - Monday - Friday - 40 hours per week
Position Summary
The right candidate for this role is a team player who enjoys interacting with customers and efficiently works with internal departments to process orders, manage key accounts, and support the sales team. This position requires someone who is detail-oriented, courteous, and has excellent data entry, problem-solving, and communication skills.
Key Responsibilities :
Communication & Customer Service
Provide prompt and courteous customer service – warmly greet customers, promptly answer queries, take orders and resolve issues
Excellent telephone and in-person etiquette; speaks clearly and answers inbound calls a timely fashion
Communicate the needs for products, supplies or other necessities to the appropriate department managers
Notify customers about upcoming events, new products and business-related items
Inside Sales Support & Key Account Management
Serve as the first point of contact for key accounts, ensuring a high level of service and timely resolution of issues.
Support the outside sales team by handling customer inquiries, generating quotes, and processing orders.
Act as a liaison between customers and internal departments to coordinate special projects and custom orders.
Maintain strong relationships with customers by proactively addressing their needs and providing product recommendation
generate accurate quotes, and act as a liaison for special projects.
Data Entry
Listen to requests / orders while accurately entering data into computer
Use electronic price files for costing of goods
Maintain accurate records of special orders and back orders
Accurately enter orders, price quotes into Microsoft Dynamics 365
Complete credit forms accurately including all customer and product related notes
Run customer reports
Organization
File daily paperwork such as sales tickets, price quotes and return forms to the proper location, and maintain accurate records
Keep sufficient stock of all necessary office supplies
Product Knowledge
Attend required training and industry events to understand all products, processes and codes seamlessly.
Maintain current industry catalogs, brochures, and other information physically and electronically for use as references.
Understand company processes, procedures and their flow, such as receiving, purchasing, order entry, shipping, accounting and dispatch, to efficiently perform duties.
Order Fulfillment
Accurately pull orders and assist with duties assigned by management (warranty, inventory, cycle counts and stock movement).
Safety when it comes to the use of tools (i.e., RF guns, handcarts, ladders, pallet jacks, tape guns, forklifts).
Other Requirements :
Positive, enthusiastic and flexible attitude
Attention to detail
Strong communication, organizational, and problem-solving skills
Ability to regularly lift or move 50-100 pounds onto a handcart, pallet or into stocking area
Ability to walk up and down stairs and ladders to pull or place products
Experience working in Microsoft Dynamics 365 preferred
Basic math skills (add, subtract, multiply, divide)
Customer service experience
Bilingual a plus
Pool industry experience is a plus
Compensation & Benefits
Participation in the Team Horner Employee Stock Ownership Plan
Tuition reimbursement
Ongoing industry training
Yearly performance and long service awards and events
Paid time off : Holiday, Vacation and Personal
Health, dental and vision insurance offered
Short / Long term disability insurance offered
401K and Roth offered
Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
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