IT Service Manager

Job Summary: 

As an IT Service Manager, you will play a crucial role in shaping and advancing our IT systems and infrastructure to support Team SCG’s growth. We are looking for a forward-thinking leader who can align technology solutions with business objectives, ensuring seamless system performance and data security. You will oversee IT products, collaborate with cross-functional teams to drive innovation, and continuously enhance operational efficiency. Success in this role requires the ability to strategize at a high-level while being hands-on in implementing solutions. Your expertise will be instrumental in building a strong IT foundation for our future success.  

Base Compensation: $82,000-$87,000  

Bonus Potential: Annual performance bonus of up to 15% of base salary, depending on individual performance and the Company’s performance during the applicable year.  

Essential Duties and Responsibilities: 

As an IT Service Manager, your primary responsibilities will be: 

Service Management: 

• Develop and implement strategies to improve IT services, including the implementation of an IT Services HelpDesk and process, identifying areas for improvement, creating plans for improvement, and monitoring processes. 

• Drive the delivery of IT Services across TeamSCG to align with the ITIL framework using ITSM Best Practices. 

• Manage resource allocation and project timelines. 

• Ensure compliance with relevant regulations and standards, such as data privacy and security regulations. 

• Create and maintain documentation related to IT Services, such as service level agreements (SLAs), standard operating procedures, and incident response plans. 

• Establish and maintain relationships with technology vendors and other service providers.

System Management:  

• Manage and optimize the company’s key systems, including but not limited to Microsoft 365, Syncore, and Clear Spider.  

• Ensure all systems are operating at peak performance and aligned with business needs. 

• Evaluate and implement new systems and technologies as needed to support business growth. 

Device Management: 

• Design and implement a remote and local end-point management strategy for all terminals and devices, including the ability to support remotely. 

• Ensures all devices that access the company’s network are secure, up-to-date, and functioning correctly.  

• Oversee the lifecycle of hardware from procurement to decommissioning.  

Diagnostics and Troubleshooting: 

• Conduct regular system and hardware diagnostics to identify and resolve issues proactively. 

• Provide support for hardware and software-related problems, ensuring minimal downtime and disruption. 

Security Management: 

• Oversee the implementation and maintenance of security protocols, including firewalls and data protection measures. 

• Regularly review and update security policies to safeguard against emerging threats. 

Additional duties and responsibilities as an IT Systems Manager: 

Project and Data Change Management 

• Lead IT-related projects, ensuring timely and efficient implementation. 

• Manage data changes, migrations, and integrations across various systems, ensuring data integrity and security.  

Team Collaboration: 

• Work closely with other departments to understand their IT needs and provide solutions that support business objectives. 

• Train and support staff on the use of systems and best practices for cyber security. 

Qualifications: 

• Minimum of 5 years of experience in general IT services.  

• Proven experience in IT system management, with a strong understanding of Microsoft products. Experience with Syncore and/or Clear Spider is a plus. 

• Extensive experience with system diagnostics, hardware troubleshooting, and security management. 

• Strong knowledge of firewall implementation and device management.  

• Excellent project management skills with a track record of successfully leading IT initiatives.  

• Strong communication skills, with the ability to collaborate effectively across teams. 

• Problem-solving mindset with the ability to work under pressure.  

• Bachelor’s degree in computer science, information technology, or a related field preferred.  

Work Environment and Schedule: 

• Monday-Friday, 9AM-5PM 

• Availability for nights and weekends as needed.  

• Travel up to 10% may be required.  

SCG and Associates is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At Team SCG, we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team. 

Salary : $82,000 - $87,000