What are the responsibilities and job description for the Education & Training Specialist position at Team TAG Services, LLC?
WellNow Urgent Care is here to help our patients get well. Founded in 2011 with just 12 locations, we have quickly grown to 180 locations across New York, Michigan, Illinois, Indiana, and Pennsylvania. Our growth-focused model positions us as one of the fastest-growing providers of quality urgent, virtual, and occupational care. Come join our team today!
WellNow is a part of TAG – The Aspen Group – a family of like-minded brands whose mission it is to empower our teams to deliver the best possible experience and care to every patient that walks through our doors, which means we have a rich bench of experts to collaborate with, borrow from and share wins with.
As a reflection of our current needs and planned growth, we are very pleased to offer an opportunity to join our team as a Education & Training Specialist.
Essential job functions:
- Develop and/or improve content using a variety of modalities, including video, simulation, in-person learning, live virtual learning, and web-based. Uses tools such as Articulate Storyline/Rise, Camtasia, and Microsoft Office/PowerPoint.
- Design and deliver training for all clinical team members, ensuring content is role-specific and aligned with organizational goals.
- Assist with project management tasks, including building plans and updating detailed project sheets
- Assess and recommend new trainings, development tools, and applications
- Support team toward achieving department goals and priorities
- Evaluate learner performance by monitoring behaviors and identifying issues such as poor attitude, skill gaps, attendance challenges, or training difficulties, and communicate findings to clinical field trainers, Multi-Site Managers, and Human Resources.
- Facilitates specialized training programs, such as CPR, BAT, Urine Collector, DOT guidelines, IM, Spirometry, vaccine updates, OSHA compliance, QA protocols, and other management-requested topics
- Maintains the accuracy and consistency of training materials by seeking prior approval for changes or new content from the Director of Education and Training.
Minimum Job Qualifications:
- 3 years of experience in virtual or in-person facilitation and instructional design
- Proven design experience across learning modalities (ILT, eLearning, Virtual), with experience using either Articulate or Adobe Captivate required.
- Demonstrated ability to deliver engaging, impactful educational content.
- Strong project management skills, able to organize and execute tasks and activities with urgency
- Understanding of adult learning theory and principles, demonstrated application of instructional design and facilitation principles
- Proven ability to work independently and collaboratively within a team environment.
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.
- Proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
- Detail-oriented and highly organized, ensuring accuracy in content and logistics.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Local travel required.
- Must reside in an area in which WellNow has open clinics: New York, Michigan, Illinois, Indiana, and Pennsylvania.
- For consideration; one will need to provide samples and/or portfolio of content design.
Starting Salary at $65,000
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
WellNow, is part of TAG-The Aspen Group's family of healthcare brands.
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Salary : $65,000
