What are the responsibilities and job description for the Desktop Support Specialists position at Techgene Solutions?
Please find the JD below:
SCC - Desktop Support Specialists
Richmond, VA
Skills
Working knowledge of and experience with Windows 10 and Windows 11 operating systems
Recent experience in a full-time Help Desk/Technical Support position 4
Experience and proficiency using an Endpoint Management System 4
Experience and proficiency using a Workstation Imaging Solution 4
Experience and proficiency using a Service Management Ticketing System 4
Experience and proficiency with Microsoft Office 365 applications 4
Proven analytical and problem-solving abilities 4
Excellent verbal and written communication skills 4
Ability to work independently with minimal direction and as a team 4
Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service
Experience with Power Shell scripting and/or SQL reporting
Experience with Symantec’s Altiris and/or Microsoft InTune
Experience with Ivanti Service Desk
Experience with Microsoft Deployment Toolkit
Experience with Active Directory
