What are the responsibilities and job description for the Senior Manager of Operations Support - Backgrounds position at TEK Systems?
Overview
Who are we? We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Why Us
We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals—and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven and passionate members of the TEKsystems family creating meaningful work.
Scope of Position:
Reporting to the Program Manager, the Backgrounds SMOS is responsible for overseeing the Corporate Backgrounds Team and providing support to Corporate and field office personnel for escalated issues related to background investigations, including but not limited to, evaluating background checks, compliance with our client's background check requirements, and maintaining strict adherence to Allegis Group's Policy and Procedures. The Backgrounds SMOS is empowered to influence changes to policies and processes based on observations derived from audit report trending and industry changes.
In addition, the Backgrounds SMOS is responsible for the day to day leadership and development of their Managers of Operational Support (MOS). This individual will work closely with the Program Manager, the Director of ORC, and various other leaders in the field offices.
Core skills for the position include: building team & customer relationships, communication skills, conflict & problem resolution, data trending analytics, the ability to produce clear & concise documentation and risk analysis.
Responsibilities
Essential Job Duties and Responsibilities:
- Manage the Backgrounds MOS’s including providing daily feedback and bi-annual performance evaluations.
- Drive conformance to internal processes and policies.
- Drive conformance to Allegis Group, Client, State and Federal law, EEOC guidance and Fair Credit Reporting Act ("FCRA") requirements.
- Propose continual improvements to processes and policies based on data trending.
- Assisting with benchmarking of the TEKsystems Backgrounds Team to other organizations and leveraging best practices within the industry.
- Partner with the business process owners to determine best practices for educating and training internal employees.
- Escalation point and support liaison for MOS’, field office(s), National Sales Directors and Vice Presidents regarding customer Background related issues.
- Other areas as assigned or determined.
Qualifications
Qualifications:
Required Education and/or Experience:
- BA/BS degree in Business Administration, Management or related area
- 2-3 years supervisory experience preferred. Experience managing managers preferred
- Experience working with Microsoft Access, Outlook, Word, Excel or other reporting tools
Requisite Abilities and/or Skills:
- Ability to hold team members accountable
- Ability to coach, train and develop managers
- Ability to assess team performance and identify areas of improvement
- Ability to develop a thorough knowledge of business policies and account management practices
- Strong problem solving, root cause analysis, and work prioritization skills
- Strong communication skills and work ethic
- Comfort working closely with Senior Leadership
- Ability to assess and manage risk
- Ability to effectively work in a team oriented environment that is open, honest, and competitive
