Onboarding Specialist - KYC/IDV

Job Title: KYC Specialist

Location: Bentonville, AR (Onsite)

Duration: 6 Months

Key Responsibilities - Essential Functions:

• Conduct thorough and compliant verification of identification information (e.g., driver's license, passports, social security cards) using established procedures and tools.
• Follow all Standard Operating Procedures (SOPs) for internal processes within the KYC/IDV onboarding process.
• Identify potential red flags and fraud indicators for known and emerging trends (identity theft, synthetic identities, fabricated/forged documentation).
• Utilize internal and external systems, tools, and technologies to gather, update, and verify Applicant-supplied identity information.
• Escalate potential onboarding/IDV events that might result in missed metrics to the supervisor, offering suggested solutions.
• Function as a Subject Matter Expert (SME) and support the development of new processes and/or system enhancements for improvement.
• Support company initiatives to meet or exceed department KPIs and metrics.

Leadership Responsibilities:

• This position has no leadership responsibilities.

Competencies – Skills:

• Knowledge of KYC (Know your Customer) , IDV (Identification & Verification ), and Fraud
• Excellent written and verbal communication skills in English.
• Strong customer service skills, with the ability to interact with internal partners and external customers diplomatically and tactfully.
• Strong critical thinking skills.
• Ability to multi-task in a demanding environment, effectively prioritize tasks, and maintain a high level of organization.
• High attention to detail to ensure accuracy and reliability.
• Excellent follow-up and problem-solving skills.
• Proficiency with Microsoft Windows and its software (Word, Excel, Office, etc.).
• Proficiency with web-based systems and databases, and knowledge of internet navigation.
• Self-motivation, teamwork skills, and demonstrated leadership qualities.

Education and Experience:

• 1-3 years of experience in Know Your Customer (KYC), Onboarding, Fraud, or ID Verification Services or (Fraud)
• Experience in Anti-Money Laundering (AML), Financial Services, or Banking is helpful.
• Prior experience in office environment and/or customer service experience.