Desktop Analyst

**This position is ON-SITE in Edmonton, AB, Canada. Candidates outside of the Edmonton area will NOT be considered**
Description
Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology desktop environment. The Desktop Analyst is a key customer service role for this client, focused on providing an exceptional customer service experience to our internal customers. The Desktop Analyst will collaborate as a member of a global IT Team, supporting a broad range of software, hardware, and windows operating system platforms. This role reports to the IT Manager.
Key Tasks and Responsibilities

• Fully document problem symptoms and capture all relevant system and application information within the company call tracking system
• Independently resolve most problems/questions that arise, and consult with senior team members or other I/S development staff on unusual or difficult problems
• Recognize problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly
• Provide after-hours support as needed
• Provides technical support on client-side applications, software, desktop hardware, peripherals, and printers
• Provides technical support for manufacturing related IT hardware and software
• Documents site specific information and system software installation procedures.
• Maintains accurate software and hardware asset information
• Manages mobile device deployment and related hardware
• Manages enrolment and administration of MDM devices, including company mobile phones and scanners
• Works with the IT Manager on assigned projects
• Upgrades or replaces system software and components in conjunction with the IT Manager
• Maintains Software and Hardware standards
• Looks to improve the operating environment at Packers Plus
• Resolves Helpdesk tickets with a prominent level of detail and within defined Service Level Objectives (SLO's)
• Constantly seek to improve technical skills and continuously research Information Technology trends
• Assists third party IT Support groups globally with assigned work by providing guidance and instruction

Position Requirements

• Advanced Windows Active Directory experience and user account management
• Advanced knowledge of Microsoft Windows 10 and Office 365
• Advanced technical troubleshooting skills
• Advanced knowledge of iOS and Android operating systems
• Advanced ability and willingness to research and learn new technologies as they are introduced to the environment
• Basic knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and VPN
• Basic knowledge of server operating systems, server tools and utilities, and server data backup and restore
• Advanced knowledge of technical analysis, implementation, configuration, and upgrading of computer hardware, software, and peripherals
• Intermediate understanding of Information Security practices and access provisioning
• Intermediate Office 365/Azure AD administrative skills
• Intermediate SCCM administrative skills
• Strong organization skills and ability to manage a constantly changing workload
• Excellent oral and written English language skills
• Minimal travel time required, 2 - 5% for the entire year

Education and Training

• Post-Secondary Degree in Information Technology preferred
• ITIL Foundations desirable
• Technical certifications considered

Additional Skills & Qualifications
** 4 to 5 days on site **
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Workplace Type
This is a fully onsite position in Edmonton,AB.

propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients activer des ides et des solutions afin de profiter d'un nouveau monde d'opportunits. Nous sommes une quipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amrique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde rel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une socit du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.