What are the responsibilities and job description for the Service Desk Technician -Bilingual position at TEKsystems c/o Allegis Group?
Job Details
Description
Responsibilities:
seeking a Service Desk Technician for its Corporate operations based in Lenexa, KS. This individual will be responsible for the following duties:
Field incoming support requests (phone and tickets)
Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required
Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
Communicate in a timely and effective manner, keeping the team informed of status and progress
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner
They take about 8-10 calls per week in Spanish
100% On Site
Must be available between 7am-6pm and occasional Saturdays (on-call)
Skills
Help desk, Support, Customer service, Windows 10, Office 365, Microsoft Suite, Troubleshooting, Operating System Software, Android, Mac, active directory
Top Skills Details
Help desk,Support,Customer service,Windows 10,Office 365
Additional Skills & Qualifications
Basic Requirements:
Minimum 2-3 years experience working support requests.
Must be Bilingual (English and Spanish)
Work authorization
Intermediate understanding of Microsoft Office and Windows operating systems
Intermediate understanding of common networking protocols and equipment
Ability to produce written Knowledge Articles
Basic understanding of server/client relationship
Basic administration of Active Directory
Intermediate hardware and software troubleshooting ability
Intermediate experience supporting and configuring mobile devices
Ability to multitask
Basic understanding of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard
Understanding of PowerShell as a tool
Ability to provide after-hours support on a rotating schedule
Oral and written communication skills
Ability to work in team environment
Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
Customer service skills
Critical thinking and problem-solving skills
Preferred Requirements
CompTia A preferred
Local to the Kansas City Metro Area
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $27.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lenexa,KS.
Application Deadline
This position will be accepting applications until Jan 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Responsibilities:
seeking a Service Desk Technician for its Corporate operations based in Lenexa, KS. This individual will be responsible for the following duties:
Field incoming support requests (phone and tickets)
Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required
Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
Communicate in a timely and effective manner, keeping the team informed of status and progress
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner
They take about 8-10 calls per week in Spanish
100% On Site
Must be available between 7am-6pm and occasional Saturdays (on-call)
Skills
Help desk, Support, Customer service, Windows 10, Office 365, Microsoft Suite, Troubleshooting, Operating System Software, Android, Mac, active directory
Top Skills Details
Help desk,Support,Customer service,Windows 10,Office 365
Additional Skills & Qualifications
Basic Requirements:
Minimum 2-3 years experience working support requests.
Must be Bilingual (English and Spanish)
Work authorization
Intermediate understanding of Microsoft Office and Windows operating systems
Intermediate understanding of common networking protocols and equipment
Ability to produce written Knowledge Articles
Basic understanding of server/client relationship
Basic administration of Active Directory
Intermediate hardware and software troubleshooting ability
Intermediate experience supporting and configuring mobile devices
Ability to multitask
Basic understanding of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard
Understanding of PowerShell as a tool
Ability to provide after-hours support on a rotating schedule
Oral and written communication skills
Ability to work in team environment
Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
Customer service skills
Critical thinking and problem-solving skills
Preferred Requirements
CompTia A preferred
Local to the Kansas City Metro Area
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $27.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lenexa,KS.
Application Deadline
This position will be accepting applications until Jan 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $27
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