What are the responsibilities and job description for the Customer Care Representative (Permanent) position at TEKsystems?
A LARGE PROVIDER OF AUTO, HOME AND LIFE INSURANCE HERE IN THE PACIFIC NORTHWEST IS HIRING FOR CUSTOMER SERVICE REPS. TO SUPPORT NEW AND EXISITNG CLIENTS TOWARDS SIGNING UP, EXISTING CLAIMS, EDUCATING AND TO PROVIDE OVERALL CLARITY AND SUPPORT OVER THE PHONE.
DIRECT HIRE OPPORTUNITY
*Pay: *$$22.99/hr
*Schedule: *Mon-Fri 2:30pm-10pm - Swing Shifts
*Start Date:* 5/5/25
A local insurance company is looking to add to their customer service team! Hybrid after 90 days.
Associate is in training to acquire the knowledge and skills necessary to provide exceptional customer service. The ability to obtain a thorough understanding of Claim Center, CARE, Outlook, and telephone applications is required. This individual will handle inbound and outbound telephone service calls with respect to claims First Notice of Loss (FNOL), glass, towing and existing claims calls that roll from branch operations. The associate demonstrates sound verbal and written communication skills. Works well with supervision
*Job Description:*
* Assists customers with new and existing claims
* Promotes participation of our client's preferred provider programs and services when applicable
* Provides telephone coverage in accordance with position description
* Adheres to the standards put forth in call strength audit guidelines
* Actively works to increase product knowledge - utilizes KM and resources from the SCO Intranet pages
* Meets performance and dependability expectations as outlined by management
* Contributes to a positive and respectful environment that fuels engagement
* May be called upon to handle additional duties as required
*Additional Skills & Qualifications:*
* Secure and maintain state and non-resident licenses
* Regular evening, weekend and holiday coverage as dictated by business needs
* Excellent written and verbal communication skills
* Proficiency in Microsoft Outlook and Word
* Complete ongoing job-related training as assigned through ATLAS or otherwise
*Employee Value Proposition (EVP)**Medical, dental, vision coverage, short- and long-term disability, and life insurance*
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Paid Vacation - you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role
Holidays - 14 paid holidays observed and 2 additional floating paid holidays provided
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting
Family support benefits including back-up care
Competitive salaries and exceptional benefits
Fitness and wellness reimbursement
Employee community involvement
*Pay and Benefits*
The pay range for this position is $43105.65 - $43105.65/yr.
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
Holidays - 14 paid holidays observed
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company
*Workplace Type*
This is a fully onsite position in Liberty Lake,WA.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
DIRECT HIRE OPPORTUNITY
*Pay: *$$22.99/hr
*Schedule: *Mon-Fri 2:30pm-10pm - Swing Shifts
*Start Date:* 5/5/25
A local insurance company is looking to add to their customer service team! Hybrid after 90 days.
Associate is in training to acquire the knowledge and skills necessary to provide exceptional customer service. The ability to obtain a thorough understanding of Claim Center, CARE, Outlook, and telephone applications is required. This individual will handle inbound and outbound telephone service calls with respect to claims First Notice of Loss (FNOL), glass, towing and existing claims calls that roll from branch operations. The associate demonstrates sound verbal and written communication skills. Works well with supervision
*Job Description:*
* Assists customers with new and existing claims
* Promotes participation of our client's preferred provider programs and services when applicable
* Provides telephone coverage in accordance with position description
* Adheres to the standards put forth in call strength audit guidelines
* Actively works to increase product knowledge - utilizes KM and resources from the SCO Intranet pages
* Meets performance and dependability expectations as outlined by management
* Contributes to a positive and respectful environment that fuels engagement
* May be called upon to handle additional duties as required
*Additional Skills & Qualifications:*
* Secure and maintain state and non-resident licenses
* Regular evening, weekend and holiday coverage as dictated by business needs
* Excellent written and verbal communication skills
* Proficiency in Microsoft Outlook and Word
* Complete ongoing job-related training as assigned through ATLAS or otherwise
*Employee Value Proposition (EVP)**Medical, dental, vision coverage, short- and long-term disability, and life insurance*
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Paid Vacation - you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role
Holidays - 14 paid holidays observed and 2 additional floating paid holidays provided
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting
Family support benefits including back-up care
Competitive salaries and exceptional benefits
Fitness and wellness reimbursement
Employee community involvement
*Pay and Benefits*
The pay range for this position is $43105.65 - $43105.65/yr.
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
Holidays - 14 paid holidays observed
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company
*Workplace Type*
This is a fully onsite position in Liberty Lake,WA.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $43,106
Customer Care Representative
Paciolan -
Spokane, WA
Veterinary Client Care Specialist/Customer Service Representative
Animal Clinic & Hospital -
Moscow, ID
U-Box Customer Care Representative (CDL)
U-Haul -
Spokane, WA
