What are the responsibilities and job description for the Customer Support Coordinator position at TEKsystems?
About the Job:
We are looking for a talented Customer Support Coordinator to join our team. In this role, you will be responsible for supporting divisions by communicating with customers and subcontractors during installation completion.
The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of customer service principles. If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply.
Key Functions:
- Support divisions by communicating with customers and subcontractors during installation completion.
- Foster effective relationships with customers and divisions to ensure satisfaction.
- Audit documents and information in the system to support invoicing.
- Follow up with customers after installation to collect final payment and/or documents needed for invoicing.
- Handle all inbound calls to ensure resolution.
