What are the responsibilities and job description for the Field Technician position at TEKsystems?
*Top Skills' Details*
***Aiming for someone that has 3 -4 years of direct experience, someone coming from larger companies (someone that's been classically trained)*
1. End User Support & Administration: Provide end-user support, including the administration of automated inventory, and troubleshooting network and corporate office devices such as printers, scanners, desktops, laptops, and iPads. Ensure proper functioning and connectivity of IT systems and equipment.
2. Network Support: Troubleshoot and resolve network issues within a corporate environment. Assist with the installation and maintenance of network infrastructure. Work with the IT team to ensure network security and reliability.
3. Documentation & Reporting: Maintain accurate records of all support activities and issues resolved. Document system configurations, procedures, and troubleshooting steps. Generate reports on support activities and present findings to the IT team
Secondary Skills - Nice to Haves
*Description*
Job Summary: We are seeking a Field Tech Engineer with a strong technical background and a passion for troubleshooting and resolving technical issues. The ideal candidate will have hands-on experience with various IT systems and be able to provide on-site support to ensure the smooth operation of our clinics and offices.
Key Responsibilities:
* End User Support & Administration:
o Provide end-user support, including the administration of automated inventory, and troubleshooting network and corporate office devices such as printers, scanners, desktops, laptops, and iPads.
o Ensure proper functioning and connectivity of IT systems and equipment.
* Network Support:
o Troubleshoot and resolve network issues within a corporate environment.
o Assist with the installation and maintenance of network infrastructure.
o Work with the IT team to ensure network security and reliability.
* Telephony Experience:
o Experience with telephony systems is a bonus.
o Assist in the setup, maintenance, and troubleshooting of telephony systems.
* User Support & Training:
o Provide technical support and assistance to end-users.
o Conduct training sessions to help users understand and utilize IT systems effectively.
o Address user concerns and provide solutions to improve their experience.
* Documentation & Reporting:
o Maintain accurate records of all support activities and issues resolved.
o Document system configurations, procedures, and troubleshooting steps.
o Generate reports on support activities and present findings to the IT team.
* Project Work & Travel:
o Participate in IT projects, such as system upgrades and network expansions.
o Collaborate with the IT team to ensure the successful completion of projects.
o Provide on-site support for project implementation and testing.
o Travel as needed, primarily on the East Coast.
Qualifications:
* Proven experience as a Field Tech Engineer or similar role.
* 3-4 years of hands-on experience with IT systems and equipment.
* Strong corporate network knowledge and troubleshooting skills.
* Experience with telephony systems is a bonus.
* Excellent problem-solving and communication skills.
* Ability to work independently and as part of a team.
* Great personality, strong collaboration, and communication skills.
* Driven to make improvements and grow the business.
* Experience in a fast-paced enterprise environment.
*Skills*
end user support, network support, Documentation
*Top Skills Details*
end user support,network support,Documentation
*Additional Skills & Qualifications*
1. Telephony is a huge bonus
2. Communication - need someone that has a great personality and can be a part of the company culture
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Linthicum Heights,MD.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
***Aiming for someone that has 3 -4 years of direct experience, someone coming from larger companies (someone that's been classically trained)*
1. End User Support & Administration: Provide end-user support, including the administration of automated inventory, and troubleshooting network and corporate office devices such as printers, scanners, desktops, laptops, and iPads. Ensure proper functioning and connectivity of IT systems and equipment.
2. Network Support: Troubleshoot and resolve network issues within a corporate environment. Assist with the installation and maintenance of network infrastructure. Work with the IT team to ensure network security and reliability.
3. Documentation & Reporting: Maintain accurate records of all support activities and issues resolved. Document system configurations, procedures, and troubleshooting steps. Generate reports on support activities and present findings to the IT team
Secondary Skills - Nice to Haves
*Description*
Job Summary: We are seeking a Field Tech Engineer with a strong technical background and a passion for troubleshooting and resolving technical issues. The ideal candidate will have hands-on experience with various IT systems and be able to provide on-site support to ensure the smooth operation of our clinics and offices.
Key Responsibilities:
* End User Support & Administration:
o Provide end-user support, including the administration of automated inventory, and troubleshooting network and corporate office devices such as printers, scanners, desktops, laptops, and iPads.
o Ensure proper functioning and connectivity of IT systems and equipment.
* Network Support:
o Troubleshoot and resolve network issues within a corporate environment.
o Assist with the installation and maintenance of network infrastructure.
o Work with the IT team to ensure network security and reliability.
* Telephony Experience:
o Experience with telephony systems is a bonus.
o Assist in the setup, maintenance, and troubleshooting of telephony systems.
* User Support & Training:
o Provide technical support and assistance to end-users.
o Conduct training sessions to help users understand and utilize IT systems effectively.
o Address user concerns and provide solutions to improve their experience.
* Documentation & Reporting:
o Maintain accurate records of all support activities and issues resolved.
o Document system configurations, procedures, and troubleshooting steps.
o Generate reports on support activities and present findings to the IT team.
* Project Work & Travel:
o Participate in IT projects, such as system upgrades and network expansions.
o Collaborate with the IT team to ensure the successful completion of projects.
o Provide on-site support for project implementation and testing.
o Travel as needed, primarily on the East Coast.
Qualifications:
* Proven experience as a Field Tech Engineer or similar role.
* 3-4 years of hands-on experience with IT systems and equipment.
* Strong corporate network knowledge and troubleshooting skills.
* Experience with telephony systems is a bonus.
* Excellent problem-solving and communication skills.
* Ability to work independently and as part of a team.
* Great personality, strong collaboration, and communication skills.
* Driven to make improvements and grow the business.
* Experience in a fast-paced enterprise environment.
*Skills*
end user support, network support, Documentation
*Top Skills Details*
end user support,network support,Documentation
*Additional Skills & Qualifications*
1. Telephony is a huge bonus
2. Communication - need someone that has a great personality and can be a part of the company culture
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Linthicum Heights,MD.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $40 - $50
