What are the responsibilities and job description for the Hybrid Member Service Representative position at TEKsystems?
*TEKsystems is currently searching for career-driven candidates interested in a Member*
*Services Representative opportunity with a Fortune 100 Financial Institution in the Pensacola, FL area!*
*Job Description:*
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
*Responsibilities*
* Ensure account and member security by identifying red flags and safeguarding member assets and account information.
* Route members to the appropriate departments.
* Open new accounts and educate members or potential members on products and services that best meet their needs.
* Provide peace of mind to and empathize with members who have experienced fraud or unauthorized transactions on their debit or credit cards.
* Educate members on self-service options related to unauthorized debit and credit card transactions
* Listen and look for red flags to prevent fraudulent transactions and identity theft.
* Research debit and credit card authorizations and perform debit or credit card maintenance
* Submit and provide status of debit or credit card dispute or fraud claims
*Hours *
Schedule: 40 hours/week, 6 day flexibility (Monday - Saturday) with a 9 hour window flexibility (2nd& 3rd Shifts)
*Pay and Benefits*
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Pensacola,FL.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Services Representative opportunity with a Fortune 100 Financial Institution in the Pensacola, FL area!*
*Job Description:*
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
*Responsibilities*
* Ensure account and member security by identifying red flags and safeguarding member assets and account information.
* Route members to the appropriate departments.
* Open new accounts and educate members or potential members on products and services that best meet their needs.
* Provide peace of mind to and empathize with members who have experienced fraud or unauthorized transactions on their debit or credit cards.
* Educate members on self-service options related to unauthorized debit and credit card transactions
* Listen and look for red flags to prevent fraudulent transactions and identity theft.
* Research debit and credit card authorizations and perform debit or credit card maintenance
* Submit and provide status of debit or credit card dispute or fraud claims
*Hours *
Schedule: 40 hours/week, 6 day flexibility (Monday - Saturday) with a 9 hour window flexibility (2nd& 3rd Shifts)
*Pay and Benefits*
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Pensacola,FL.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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