What are the responsibilities and job description for the Order Entry Specialist - Customer Service Role position at TEKsystems?
About the Role
We are seeking an Order Entry Specialist to join our team, who will play a crucial role in ensuring accurate and timely processing of customer orders. The ideal candidate will collaborate with various departments to maintain seamless operations and provide excellent customer service.
The successful candidate will be responsible for accurately entering customer orders into the system, verifying order details, and communicating with customers to confirm order information and address inquiries.
Key Responsibilities:
- Accurate Order Entry: Enter customer orders accurately and efficiently into the system.
- Order Verification: Verify order details to ensure compliance with company policies.
- Customer Communication: Communicate with customers to confirm order information and address inquiries.
- Order Coordination: Coordinate with the sales, shipping, and inventory teams to ensure order fulfillment.
- Order Status Updates: Monitor order status and update customers on delivery timelines.
- Issue Resolution: Resolve any order-related issues promptly and efficiently.
- Record Maintenance: Maintain organized records of orders and transactions.
Requirements
- Proven Experience: Proven experience in order entry, sales support (or related) preferably in the medical device or manufacturing industry.
- ERP System Proficiency: Previous experience with ERP systems.
- Attention to Detail: Strong attention to detail and accuracy.
- Communication Skills: Excellent communication and interpersonal skills.
- Technical Skills: Proficiency in Microsoft Office Suite and order management software.
- Multitasking: Ability to multitask and prioritize in a fast-paced environment.
- Education: High school diploma or equivalent; additional education or certification in business administration or related field is a plus.
