What are the responsibilities and job description for the Tier 2 Technical Support position at TEKsystems?
Job Description
- Provide Tier II and Tier III support to all internal/external customer and sales pertaining to the network, devices, software, and firmware.
- Serve as the liaison for the company and it's Critical Customers and Vendors
- Interact with Engineering/IS to assist with the development and implementation of new products and services as they relate to Customer Solutions and provide feedback to Product Development and Sales on functionality of new subscriber units and features.
- Support and assist to resolve all advanced customer issues with the following products: Android, Harris, Catalyst, Orbit Routers, Bec Routers, Advance Tec
- Willing to travel up to 50%
Qualifications
- 5 years of experience as a Tier II tech support - troubleshooting systems, networks, devices. Open to any industry but experience in the telecommunication industry (T Mobile, Verizon, AT&T, etc.) is preferred
- Experience interacting and assisting customers/clients in person
- Experience with troubleshooting devices (walkie talkies, phones, tablets, computers, etc.) remotely and in person
- Tech savvy individual with proficient technical knowledge
- Willing to travel up to 50%
Work Schedule:
Monday-Friday; 8am - 5pm
Willing to travel up to 50%
Available to be On-Call as needed
Pay and Benefits
The pay range for this position is $29.81 - $41.87
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Birmingham,AL.
Application Deadline
This position will be accepting applications until Dec 16, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30 - $42
