What are the responsibilities and job description for the Customer Support Representative position at TekWissen LLC?
Job Description
Job Description
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client produces electronics and HVAC equipment. The Company offers HVAC equipment, building automation, security, fire detection, batteries, and other related products, as well as building control systems, energy management, and integrated facility management services. Client serves customers worldwide.
Position : Customer Support Representative
Location : Marinette, WI, 54143
Duration : 9 Months
Job Type : Contract
Work Type : Onsite
Job Description : What You Will Do :
As a Customer Support Specialist, you will be in the office 5 days per week supporting the client locations.
You will execute all administrative tasks relating to the client's Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include :
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs / credits
Manage cases in Salesforce.com
What We Look For : Required
Problem solving skills
Proactive mindset
Agile work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
TekWissen Group is an equal opportunity employer supporting workforce diversity.
