What are the responsibilities and job description for the Support Engineer II position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title : Support Engineer II
Location : Seattle, WA 98109
Duration : 9 Months
Job Type : Contract
Work Type : Onsite
Job Description :
This position is responsible for the manual process of releasing mobile shopping apps.
Responsibilities include working with teams to test and sign-off on the release in a timely fashion, creating release plans with accurate details, as well as writing email release updates to developer teams.
Required
2 years of developer support experience
Excellent attention to detail and organizational skills.
Excellent verbal and written communication skills.
Self motivated with the ability to work independently with minimal supervision.
Ability to maintain Customer Focus, stay motivated and be proactive.
Insist on the highest standards from self and others.
Comfortable in the Tech Environment
Preferred :
Experience working in Linux environment preferred
Experience troubleshooting and debugging technical systems preferred
Degree or Certification :
Bachelor's Computer Science or similar (preferred, but not required)
Typical Day in the Role :
Release apps on iOS and Andriod
Work with partner developer teams for any required testing to make sure the app is ready for release.
They will give the go-ahead for release or coordinate with teams to fix the issues and continue testing
Will create the release plan, get approved, then upload to apple / Google.
Make sure correct data is being input like version number etc.
Candidate Requirements :
KPI :
App release on time
Leadership Principle :
Insists on the Highest standards
Top 3 must-have hard skills
2 years of developer support experience
Experience working in Linux environment preferred
Experience troubleshooting and debugging technical systems preferred
Bachelor's Computer Science or similar (preferred, but not required)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
