What are the responsibilities and job description for the IT Technician position at TekWissen?
Job Title : IT Technician
Location : Groton, CT 06340
Pay Rate : $20.71 - $24.29 / hr.
Job Duration : 12 months
Job Type : Onsite
Additional Information :
Is this contract to hire / possible extension? Temp to perm possible
Shift start time and end time? Mon – Fri, 8a to 5p
Driving or Non-Driving? Non-Driving but may have to drive between sites
Duration : 12 months - possible extension if needed
Targeted Start date : ASAP
Job Description :
1–3-year computer support experience, basic hardware and software skills.
Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing HW / SW networking products.
Job Responsibilities :
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a IT Technician?
Sign up to receive alerts about other jobs on the IT Technician career path by checking the boxes next to the positions that interest you.
