What are the responsibilities and job description for the IT Technician position at TekwissenGroup?
Additional Information:
- Is this contract to hire/possible extension? Temp to perm possible
- Shift start time and end time? Mon – Fri, 8a to 5p
- Driving or Non-Driving? Non-Driving but may have to drive between sites
- Duration: 12 months - possible extension if needed
- Targeted Start date: ASAP
Job Description:
- 1–3-year computer support experience, basic hardware and software skills.
- Good work ethic, good organizational skills
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Job Responsibilities:
- Computer hardware set up, basic hardware and software troubleshooting stills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Job Types: Full-time, Contract
Pay: $20.71 - $24.29 per hour
Application Question(s):
- How many years’ experience do you have with computer hardware set up?
- How many years’ experience do you have with basic hardware troubleshooting experience?
- How many years’ experience do you have with basic software troubleshooting experience?
- Do you have an A Certification?
- Are you fully vaccinated?
Work Location: In person
Salary : $21 - $24
