What are the responsibilities and job description for the Plumbing Dispatcher position at TEL Staffing & HR?
PLUMBING DISPATCHER / ADMIN ASSISTANT
SUMMARY OF RESPONSIBILITIES:
Manage requests for service repairs and preventive maintenance from customers by scheduling technicians to perform the service using the computer. Tracks commercial preventive maintenance to be performed on a monthly basis and reports progress to service manager.
ESSENTIAL FUNCTIONS:
Work Orders: enter into Service Management on Timberline on a daily basis, after all work orders have been entered, batch and post entries (this post to service SM only), send to the accounting dept. with reports attached, accounting will post the “SM” entries into the AR on Timberline.
WORKING CONDITIONS:
JOB QUALIFICATIONS:
EDUCATION / EXPERIENCE REQUIREMENTS:
SUMMARY OF RESPONSIBILITIES:
Manage requests for service repairs and preventive maintenance from customers by scheduling technicians to perform the service using the computer. Tracks commercial preventive maintenance to be performed on a monthly basis and reports progress to service manager.
ESSENTIAL FUNCTIONS:
- Answering Phones (answer before 3rd ring)
- Pull permits (Plumbing, Gas & Health Dept., Request for dig locates) on service only
- Schedule inspections & checking inspections for passing /failed/ finalization of Plumbing service only.
- Receives Plumbing service work requests from customers by phone or other means and record type and scope of service to be performed.
- Determines and schedules service orders according to urgency.
- Receives check-in calls from service technicians by radio, telephone, or in person and verifies status of all service jobs to determine if it is complete or if it needs to be rescheduled.
- Informs technicians of type and location of work to be performed and dispatch technicians to the job using computer.
- Prepares the next days schedule board the day before, and makes sure printouts are ready for the techs.
- Processes Plumbing service and preventive maintenance invoices, work orders & credit card payments and credit memos (when needed) on a daily basis.
Work Orders: enter into Service Management on Timberline on a daily basis, after all work orders have been entered, batch and post entries (this post to service SM only), send to the accounting dept. with reports attached, accounting will post the “SM” entries into the AR on Timberline.
- Maintains Plumbing records of repairs of equipment, and hours required on each job, service files, preventive maintenance list, and other records as required.
- Calls ,schedules and enters preventive maintenance appointments with Plumbing customers during appropriate month
- Relays orders, messages, and other special instructions to all departments/operations employees by means of telephone, text or other message systems.
- Performs general office tasks, (filing, enter plumbing voided files, Pull monthly plumbing income per tech for plumbing manager) as necessary.
- Handles over the counter sales of miscellaneous parts/filters
- Enters service calls & take leads for sales reps
- Code plumbing timesheets & check math
- Back-up to Receptionist, A/C Dispatcher & Contract Admin Secretary
- Responsible to cross train with Receptionist, A/C Dispatcher & Dealership Contract Admin Secretary. Learn their daily duties and teach them of your daily duties.
WORKING CONDITIONS:
- Safety hazards would be minimal for general office working conditions.
JOB QUALIFICATIONS:
- Proficiently operate the radio system, computer, adding machine, typewriter, telephone, copy machine message system
- Have good telephone and written communication skills
- Have legible handwriting
- Have the ability to perform in very stressful situations.
- Be able to work overtime hours as business necessitates
- (Early morning, early evenings, weekends)
- Prior experience in this field or related field is helpful but not necessary.
- Good driving record (No DUI’s, reckless driving, excessive speeding, etc., within last 3 years.)
EDUCATION / EXPERIENCE REQUIREMENTS:
- High school graduate. Experience in this field or related field is helpful, but not necessary.
