Senior Product Manager, Member Support

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc is transforming business operations to deliver a best-in-class support for our members while driving operational efficiency. We are building an Integrated Service Platform to transform the member experience, allowing for a seamless wholistic self-service member interaction across all products and service lines.

In partnership with data science, operations and client management, we are creating a personalized member centric experience that allows our teams to deliver a best-in-class service to our members. This position will be responsible for creating and managing the self-service and support strategy roadmap while writing requirements which address both internal and external stakeholders. The ideal candidate will have strong product management and organizational skills.

Essential Duties and Responsibilities

Lead cross-functional and cross-enterprise teams in the development and execution of the product roadmap.

Continuously mindful of market, competitive, and operational data to identify opportunities for product enhancements, growth, and client value.

Create and own reporting strategy and roadmaps which captures the entire product lifecycle from conception to implementation.

Work collaboratively with Engineering Leads, Design Teams, Data Science, Operations and Customer Success teams to ensure roadmaps strike the right balance between business outcomes, member needs, technology enablement and adoption.

Manage backlog, prioritize feature requests, and create user stories based on company goals and objectives.

Identify opportunities to introduce efficiencies into the Integrated Service Platform product and processes.

Support the team in the transformation of raw data into actionable business and product insights.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Qualifications

5 years of Product Management experience in an Agile environment with a proven track record bringing software products to market.

Strong knowledge of data, analytics, and self-service strategies

Experience in managing multiple support channels including digital self-help, virtual agents, live chat, and voice support.

Experience building and managing product roadmaps related to Customer or Client Service.

Exceptional written and verbal communication skills, including the ability to distill complex concepts for a non-technical audience.

Ability to organize, analyze and synthesize large sets of data to influence strategic decisions.

Experience working closely with a diverse set of cross-functional teams and subject matter experts.

The ability to work nimbly across multiple projects and balance competing priorities.

Bonus Qualifications

Experience working with Salesforce or other related CRM systems and tooling.

The base salary range for this position is$120,000 - $155,000 . In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025 .Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

LI-SS2 #LI-Remote

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare : Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact : In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE : Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion : At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation : We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity / expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as : Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

Salary : $120,000 - $155,000