What are the responsibilities and job description for the IT Support Specialist position at Telecom Service Bureau Inc.?
The IT Support Technician position within Telecom Service Bureau, Inc. is on the front lines of our computer systems. The technician must have good interpersonal skills, as they will be working with our end users on a consistent basis. The position is an entry-level position that requires someone that is excellent at troubleshooting computer and network issues.
Primary Responsibilities’
- Assist staff with installation, configuration and ongoing usability of desktops, laptops, mobile devices, peripheral equipment and software complying with given standards and guidelines.
- Participate in varied computer platforms in multi-layered client server environment.
- Train and guide staff hardware and software usage.
- Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
- Installation, configuration, maintenance of Mobile Device Management software
- Update and maintain computer inventory and surplus equipment.
- Maintain and resolve issues on LAN/WAN, VoIP telephone, Video systems and other computing equipment.
- Ensure desktop computers, severs, network equipment and mobile devices interconnect seamlessly with diverse systems.
- Maintain passwords, data integrity and file system security for computing environment.
- Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Recommend and implement upgrades on systems to ensure longevity.
- Assess functional needs to determine system purchase specifications.
- Identify and repair hardware and network connectivity issues.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
Compensation/Benefits
- $18-24/hour ( based on education and experience)
- Full-Time
- Weekly pay
- Employee Discounts
- Paid sick and vacation (full time employees)
- Eligible for medical benefits (full time employees)
Skills’ and Qualifications’
- LAN/WAN Knowledge, Problem Solving, Strategic Planning, Tier 1 Desktop support, Mobile Device Management, Cabling
Job Requirements’
- High School Diploma or equivalent
- One to two years’ desktop support experience
- This is not a remote position. Employment requires reporting to our offices in Ocala, FL.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Desktop support: 1 year (Preferred)
- Mobile device management: 1 year (Preferred)
- LAN/WAN: 1 year (Preferred)
- Cabling: 1 year (Preferred)
Work Location: In person
Salary : $18 - $24
