What are the responsibilities and job description for the Customer Service Representative position at Teleperformance USA?
About Teleperformance
We deliver digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With over 500,000 people speaking more than 300 languages, our global scale and local presence allow us to support our communities, clients, and the environment.
Benefits of working with us include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
We Make People's Lives Simpler, Faster, and Safer
Through a balanced approach blended with industry expertise, we make a difference in people's lives. We help companies adapt quickly to changing needs and deliver only the best.
You will be a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
No two days will be the same.
You will have the chance to interact with people from all walks of life and discover your potential can take you anywhere you want to go.
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
We're looking for fearless people who are inspired to deliver only the best in all that they do.
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting: ability to set up home Wi-Fi network, configure a router or switch, core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Be Part of Our Family
We strive to provide an environment where employees feel valued, inspired, and supported, so they can bring their best selves to work every day.
We believe that happy and healthy employees are more productive, creative, and engaged.
We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We believe that to be our best selves, we need to be surrounded by positive, supportive, and challenging people.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
We are an Equal Opportunity Employer
