What are the responsibilities and job description for the Healthcare Customer Service Representative-Onsite position at Teleperformance USA?
About Us
We are a global digital business services company, delivering innovative solutions to help top brands streamline their operations.
Our team of over 500,000 passionate individuals speaks more than 300 languages, enabling us to provide local support while maintaining a global presence.
Benefits of Working with Us Include:
- Paid Training and Development Opportunities
- Competitive Compensation Packages
- Comprehensive Benefits (Medical, Dental, Vision, 401k, and More)
- Paid Time Off and Employee Wellness Programs
Your Role in Our Team
You will be the primary point of contact for customers, providing exceptional service and finding creative solutions to resolve issues. As a key member of our team, you will collaborate with colleagues from diverse backgrounds and engage with people from all walks of life.
With opportunities for growth and development, you can take your career to new heights. Did you know that our Chief Client Officer started as an agent and rose to the highest level of the company?
This position is based at our McAllen, Texas location.
Responsibilities:
- Connect with customers through various channels (phone, email, chat, social media) to address their concerns and questions
- Calmly resolve and de-escalate any issues that may arise
- Evaluate situations and determine when to escalate interactions or request assistance
- Track call-related information for auditing and reporting purposes
- Provide feedback on call performance and identify areas for improvement
- Upsell products or services when relevant
Requirements:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Must be over 18 years old
- Proficient typing skills (25 wpm minimum)
- High School Diploma or Equivalent Required
- Familiarity with desktop computer systems
- Excellent communication and problem-solving skills
- Able to navigate Windows operating systems
- Strong organizational and prioritization skills
Become Part of Our TP Family
We strive to create an inclusive and supportive environment where employees feel valued, inspired, and empowered to bring their best selves to work each day. We believe that happy and healthy employees are more productive, creative, and engaged. We aim to provide a workplace that fosters happiness and work-life balance, surrounded by positive, supportive, and challenging individuals who promote inclusion and diversity.
We are an Equal Opportunity Employer
