Strategic Account Manager

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are seeking a Manager of Strategic Accounts to lead key partnerships. In this role, you will drive strategic growth by overseeing high-priority lab partners and cross-functional initiatives that advance Tempus' mission of connecting the healthcare ecosystem.

Responsibilities:

• Lead and manage strategic partnerships with high-priority lab partners, overseeing all aspects of relationship management and growth initiatives.
• Develop and foster strong relationships with key stakeholders at partner lab organizations, including C-level executives, ensuring alignment with Tempus’ strategic objectives.
• Oversee our relationships with Personalis, Ambry, Genedx, and Neogenomics, as well as other future reference lab partners that come along.
• Manage all KPIs of the partnerships, and coordinate all parties that need to interact with the labs including: reimbursement, lab ops, marketing, sales, pathology, and other teams.
• Handle all escalations and issues with the lab partner, coordinating between our internal leadership and theirs.
• Serve as a liaison between customers, the lab partner, and Tempus’ Product, Engineering, and Operations teams, ensuring that customer feedback is integrated into product development and service enhancements.
• Run all meetings with lab partners (2-3x a week per partnership) and coordinate all parties on both sides.
• Lead cross-functional collaboration to achieve customer goals, leveraging internal resources across various departments.
• Analyze market trends and the competitive landscape, providing strategic insights and feedback to senior leadership.
• Own and drive key performance metrics related to customer retention and partnership success.
• Demonstrate an in-depth understanding of Tempus' core products, workflows, and service offerings.
• Act as an ambassador for Tempus, embodying the company’s culture and values in all external and internal interactions.

Skills:

• Proven expertise in healthcare, with a focus on molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology.
• Strong leadership and management skills, with a track record of successfully aligning organizational goals and customer objectives.
• Ability to cultivate and leverage cross-functional relationships to drive strategic outcomes.
• Adept at working independently while managing multiple complex projects with tight deadlines.
• Exceptional communication and presentation skills, particularly in engaging with executive-level stakeholders (CEO, COO, CFO).
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Required Education & Experience:

• Bachelor’s degree in a Science or Business discipline; an advanced degree (MBA, MS, PhD, or Healthcare certification) is preferred.
• 5 years of client-facing experience in business development, alliance management, consulting, or a similar role, with demonstrated success in managing high-level partnerships and leading teams.

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