What are the responsibilities and job description for the Stadium Experience Team Member position at Tennessee Titans?
Are you ready to be part of the action at Nissan Stadium, the home of the Tennessee Titans, CMA Fest, TSU Tigers Football, and the Music City Bowl? Our Stadium Experience Team is all about creating unforgettable moments for our guests while making work feel like fun!
Here’s the play-by-play:
Who We Are:
At the Tennessee Titans, we aim to be an ELITE franchise in the NFL—on and off the field. Our mission is to win, serve, and entertain by living our core values: Excellence, Leadership, Improvement, Teamwork, and Execution.
The Stadium Experience Team is dedicated to delivering a famously exceptional guest experience, fostering a culture of teamwork, passion, and growth opportunities.
What You’ll Do:
This is a part-time, event day position where you’ll be the friendly face of Nissan Stadium. As a member of our team, you’ll:
Welcome fans with a smile and create lasting memories.
Assist guests with everything from mobile ticketing to seating questions.
Resolve guest concerns with professionalism and positivity.
Support exciting events year-round, from Titans games to concerts and more.
Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events
Depending on your role, you could be:
Fan Services Team Member: Guide guests, enforce the Fan Code of Conduct, and help with mobile ticketing, ticket scanning, or ushering in the seating bowl.
Premium Assistant: Deliver top-notch service to premium guests, monitor suite access, and ensure a seamless experience.
ADA Assistance Team Member: Transport guests, manage ADA seating platforms, and resolve accessibility needs.
What We’re Looking For:
We need team players who:
Love working with people and have excellent interpersonal skills.
Stay positive, friendly, and professional—even in a fast-paced environment.
Have strong problem-solving and communication abilities.
Are flexible and ready to jump in where needed on event days.
Can stand for long periods and work in various weather conditions.
Attend in person trainings as requested
Bonus Points If You:
Have customer service or event experience.
Are bilingual.
Live in or near the Greater Nashville area.
Must Haves:
Be 18 years old.
Commit to working at least 70% of major stadium events throughout the year.
Why Join Us?
You’ll be part of a team that’s passionate about creating unforgettable experiences—for our guests and for each other. From the roar of the crowd to the thrill of being part of Nashville’s biggest events, this is more than a job—it’s an experience! Ready to make memories with us? Apply now and join the Stadium Experience Team!
NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.
