Manager, Technical Service

Why Work for Frontier Airlines? 

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For 

Low Fares Done Right is our mission and we strive to bring it to life every day.   Our ‘Done Right’ promise  means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers -   we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference.  The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Who We Are   

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).  

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

The Manager of Technical Services provides technical assistance to Line Maintenance, Return Overnight (RON) Maintenance and Heavy Check Maintenance personnel and coordinates with Maintenance Control (MCC) and Records and Engineering in monitoring fleet aircraft histories for chronic problems.  The Manager of Technical Services identifies trends by analyzing pilot reports daily, paying attention to repeat discrepancies, and interfaces with MCC for action to be taken for repair of repeat discrepancies.

Essential Functions

Manage, monitor and coordinate SMS activities as directed. These duties include but are not limited to:

• Coordinate the development, implementation, maintenance, and integration of the SMS throughout Frontier.
• Identify hazards and safety risk assessments including change management.
• Ensure effectiveness of safety risk control.
• Promote safety and maintain a high degree of integrity by demonstrating responsibility for situational response using workplace norms.
• Advise the accountable executive on the performance of the SMS and on any need for improvement.
• Accountable for achieving safety performance relative to job tasks and maintaining a continuous high degree of engagement during and after normal work hours.
• Manage risk acceptable level: blue or lower as defined by Frontier’s company risk matrix.

• Manage the daily activities of technical services, ensuring continual safe aircraft for scheduled service.

• Develop the knowledge, skills, capabilities, capacities, proficiencies, and workflows best practices of self and assigned personnel to drive business results.
• Develop and aggregate broad knowledge of all aircraft systems, equipment, manufacturers, suppliers, stations, Technical Operations, as well as the rest of Frontier operational teams and how these inputs/ outputs affect system performance and reliability.
• Participate in strategic planning and lead the implementation of long-term objectives.
• Must demonstrate strong verbal, written, and interpersonal communications skills including, but not limited to listening, non-verbal, questioning, clarity, conciseness, empathy, and trust building.
• Efficiently identify root causes and implement mitigating actions for any inspection findings or CARs for assigned areas.

• Manage technical assistance and guidance to Line Maintenance, RON Maintenance, and Heavy Check Maintenance personnel and detail required maintenance action to repair aircraft discrepancies.
• Create and administer work schedules, workflows, and work product for Technical Services Specialists according to the operational needs of the airline and department head guidance.
• Monitor pilot reports and significant maintenance findings on the fleet.
• Ensure aircraft chronic or complex systems discrepancies have customized and detailed repair instructions issued in a timely manner.
• Coordinate with MCC and Maintenance Planning for timely maintenance action and set the appropriate priority as required for chronic/repeat aircraft discrepancies.
• Generate follow-up work packages, including detailed troubleshooting work scopes (TSWS) to assist with airframe, powerplant, and system troubleshooting and repair actions to ensure on time performance and airworthiness status of equipment.
• Assist in the training of maintenance personnel as required by senior management.
• Assist in identifying and make recommendations on tooling and test equipment.
• As requested, or required by MCC or Sr. Maintenance authority, support MX personnel road trips including the deployment of Technical Services Specialists as technical leaders and crew chiefs for remotely located OOS aircraft.
• Provide Airframe, Powerplant, and Systems Subject Matter Expertise (SME) support to Maintenance Control in support of outstation maintenance, extended out-of-service, and other skills proficiency needs.
• Provide focus on aircraft systems and components showing undesirable trends using CASS, reliability, and vendor tear-down/ rogue component reports
• Serve as a key member of the airline CAS Board.
• Maintain and update all departmental manuals.
• Make FMIS, Sabre, and ERRP entries as required.
• D Maintain familiarization with the training requirements necessary as defined in the GMM 100: Maintenance Training Program and ensure training is current prior to performing the functions and tasks of this position.

Authority

• Authority to stop or ground aircraft when deemed necessary

Qualifications

•  FAA-certificated mechanic with Airframe and Powerplant ratings required
•  Minimum 5 years of experience in Line and/or Heavy Maintenance/ Modifications Experience, or 2 years Line and/or Heavy Maintenance experience with 2 years of Avionics/ Systems experience (technical troubleshooting) required
•  3 years of experience as a Technical Service Specialist, Avionics/ Powerplant/ Systems Engineering or similar required
•  3 years relevant air carrier management experience preferred
•  College degree - preferred
•  FCC Radio license - preferred
•  Previous factory systems, avionics training, and management experience - preferred

Knowledge, Skills and Abilities

•  Excellent communication and leadership skills, with focus on applied experience and technical data driven solutions
•  Must demonstrate behavior that portrays the company core values of Safety, Respect, Trust, Collaboration, Value, and Passion while communicating with personnel and acting on behalf of the company
• Must have the ability to independently plan, organize, administer and delegate workloads in alignment with departmental and company goals

Equipment Operated

Aircraft tug, forklift and standard office equipment

Work Environment

• Approximately 80% normal office work; 20% on aircraft work
• Subject to outdoor weather variations, elevated noise environment
• Must be able and willing to work irregular hours and weekends; occasional overnight travel required.

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Positions Supervised

• Specialist, Technical Svcs

Salary Range:  $90,094 - $119,583

Please note: this posting has a closing date of 5/5/2025, midnight MT

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Salary : $90,094 - $119,583