What are the responsibilities and job description for the Appointment Scheduler position at Texas Children's Hospital?
- Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's unless approved for a medical or religious exemption
- High School diploma, GED or equivalent
- Minimum of two (2) years related experience
- Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding, and managed care referral process
- Knowledge of related OSHA and JCAHO guidelines and requirements
- Ability to provide excellent customer service and act in a professional manner
- Ability to type, file, and to use a multi-line telephone, computer, fax, copier and adding machine
- Demonstrates Creating SMILES philosophies to patients, families and co-workers
- Greets patients and visitors upon arrival utilizing Service with HEART philosophies
- Assists patients with check in/check out
- Answers telephone within six rings and directs calls
- Assesses patient's eligibility for referral by verifying coverage with payer prior to initiating referral
- Documents eligibility in patient medical record
- Notifies provider when no provider in network is available
- Reviews billing information
- Enters hospital charges into EPIC with 100% accuracy and within timelines established by practice
- Balances payments received daily
- Verifies accurate patient demographics information with each visit and enters into medical record and billing system
- Verifies and collects correct co-payment with 100% accuracy
- Collects payments due in the form of cash, checks and credit cards
- Schedules appointments and accommodates walk-ins
- Collects and disseminates mail and deliveries
- Files, archives and retrieves medical records
- Maintains confidentiality of patient information by following policy and procedure and practice protocolTexas Children's Pediatrics is the nation's largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.
To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.