What are the responsibilities and job description for the Front Desk Coordinator position at Texas Dental and Braces PLLC?
Are you a people person with a passion for customer service? We're looking for a friendly and organized Front Desk Coordinator to join our team at Cedar Park Dental and Braces.
As our Front Desk Coordinator, you'll be the first point of contact for our patients, providing exceptional customer service and creating a warm and welcoming environment. You'll handle patient inquiries, schedule appointments, and assist with billing and insurance processing.
We're looking for someone with excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Dental office experience is a plus, but we're willing to train the right candidate who has the right attitude and work ethic.
In return, we offer a supportive team environment, competitive pay, and opportunities for growth and advancement within our practice. If you're ready to join a dynamic team and make a difference in the lives of our patients, we'd love to hear from you! Apply today to become our newest Front Desk Coordinator!
COMPENSATION: $17-$21/HR
SCHEDULE: FULL-TIME, MONDAY - FRIDAY
What We Offer Full Time Employees (30 hours per week)
- Employee Discount on dental services for you and your family
- Flexible Schedule to fit your lifestyle
- Comprehensive Health Coverage
- Life Insurance for peace of mind
- Clear vision with Vision Insurance
- Paid Time Off because we believe in relishing in the moments that make life extraordinary
- Referral Bonus Program unlocks the power of connection
POSITION OVERVIEW
We are seeking a friendly and organized Front Desk Coordinator to join our team. The Front Desk Coordinator plays a crucial role in ensuring smooth operations at the front desk, providing excellent customer service to our patients by providing a calm and warm environment, and supporting the overall efficiency of the practice.
The main responsibility of the Front Desk Coordinator is to clearly explain treatment options and related costs to patients. They act as a liaison between the provider and the patient, assisting in gathering information during the new patient experience and coordinating treatment plans with the doctor for presentation to the patient. The coordinator is knowledgeable about treatments and timelines and is prepared to negotiate financial arrangements with clients.
Excellent communication skills are essential for this role, as the coordinator must be the best communicator in the practice.
KEY JOB RESPONSIBILITIES
Greet patients and visitors in a warm and friendly manner.
Answer phone calls and emails, and respond to inquiries in a professional manner.
Schedule appointments and maintain an efficient appointment calendar to support the achievement of production goals.
Diligently work to fill any gaps in the appointment schedule.
Follow appointment confirmation protocols, including making daily calls and texts to patients and handling appointment cancellations.
Audit schedule for accuracy including correct provider time scheduling.
Assist in maintaining the reception area and front office in a neat, orderly, and inviting condition.
Coordinate with other offices involved in patient care, ensuring referrals and correspondence are received and followed up on.
Handle some internal accounting duties to support the practice's profitability goals.
Maintain patient records and ensure accuracy of information.
Collect estimated patient balances before treatment appointments.
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
Ensure patients are up-to-date on their financial obligations.
Prepare Route Slips for the following business day.
Promote and encourage positive patient reviews.
Assist in maintaining systems such as checklists to verify workflow and streamline patient care.
Participate in huddles by providing vital information for customer service and case acceptance.
Assist the clinical team in cleaning the rest of the office (trash, floors, restrooms, instruments, etc.).
All other duties as assigned.
Salary : $17 - $21
