Management Analyst III - Information Tech Services

Job / Position DescriptionThis position serves as a Quality Management Analyst within the DFPS Information Technology Services division (ITS). Under the direction of the Quality Management Services (QMS) Director, this position performs various activities including IT strategic planning, risk management, program-area performance metrics and measurement development. This position assists the QMS Director with continuously implementing and managing ITand#146;s quality management and business process improvement initiatives.This position has telework options and is currently a fulltime remote position This position works under limited supervision, with encouraged and reasonable latitude for the use of initiative and independent judgment. Work outside of regular business hours may be required. Travel to other work locations may be required. Performs special projects and other duties as assigned. Essential Job FunctionsDocuments business processes, policies, and procedures as well as associated performance metrics throughout the IT organization.Serves as point of contact for the QMS teamand#146;s business process improvement and strategic planning efforts.Assists in developing project plans and project work breakdown structures (WBS) for process improvement efforts.Collects, documents, and manages IT business process information into a comprehensive business process library.Works with IT leadership to design and implement ITand#146;s quality management and process improvement initiatives.Conducts benchmark studies with other IT organizations that assists IT leadership with best practices for setting and measuring results to ensure organizational success.Conducts routine and ad-hoc audits, assessments, and functional reviews of IT work teams to determine and document operational efficiency, issues, operational risks, and other related information.Manages the collection and reporting of Key Performance Indicators (KPIs) across the IT program areas to assist IT leadership with developing and measuring performance metrics.Develops messaging and communications on behalf of the QMS team to all of IT, including key IT organizational metrics and overall organizational quality improvement progress.Coordinates and conducts staff training relating to quality management systems, business process improvement, and effective KPI creation.Participates and assists with ITS strategic planning activities including setting goals, objectives, and performance measures for the IT strategic plan and develops appropriate methods for measuring organizational success against the plan.Manages a comprehensive risk registry to ensure effective execution of risk management activities.Conducts routine reviews of processes, performance-to-target, risks, accomplishments, and areas of improvement and develops solutions to organizational issues.Participates in, and / or provides feedback on quality reviews and functional assessments or audits.Develops and recommends business process, organizational, and / or performance measurement changes based on analysis and findings.Participates in change management initiatives including defining current and future environments, recommending changes to business processes, systems, and technologies, and directly managing transition effortsPerforms other special projects as assigned.Performs work as assigned.Adheres to all Texas Department of Family and Protective Services HR policies to include attendance on a regular basis and performing other duties as assigned. Registr Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.