LTC Services Screener II

Functional Title: LTC Services Screener II

Job Title: LTC Services Screener II (CT)

Agency: Health & Human Services Comm

Department: CCSE Region 11 Eligibility Det

Posting Number: 1623

Posting Audience: Internal and External

Salary Group: TEXAS-B-11

Shift: Day

Additional Shift: Days (First)

Telework: Not Applicable

Travel: Up to 25%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: MCALLEN

Job Location Address: 4501 W BUS HWY 83

Other Locations: Mcallen

MOS Codes:

42SX,4C0X1, 42A, YN, 0111, 3A1X1

Job Description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

LTC Services Screener II - Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities, explaining and referring consumers to the appropriate services. Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public. Makes appropriate referrals to other program areas and to the community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am – 5pm. Work includes operating a computer. May perform clerical duties on rotation.

Essential Job Functions

• Answers the toll-free Intake Line for Region 11 CCSE.

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Accept and process telephone and fax requests for CCSE program services. (30%)
• Provides general and specific information about CCSE program services. (25%)
• Refers intakes to CCSE staff. (20%)
• Refers individuals to other programs, agencies and other community organizations. (20%)
• Completes special assignments and/or reports. (5%)
• Operates a computer to document, update or inquire into case records.
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answer inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received in order to provide management information on program operations.

Registrations, Licensure Requirements or Certifications

Valid driver’s license

Knowledge Skills Abilities:

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.
• Skills in the use of automated software (i.e. Microsoft Office, SharePoint, etc.)
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability

Initial Screening Criteria

• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for meetings and trainings.
• Experience using email and other automated applications, such as Microsoft Office products.
• Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application
• Application indicating bilingual: English/Spanish preferred.

Additional Information

Must be willing to attend trainings. Must be willing to travel including overnight stay as required.