Systems Administrator III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title : Systems Administrator III

Job Title : Systems Administrator III

Agency : Health & Human Services Comm

Department : Regional Office Support Desksi

Posting Number : 2743

Closing Date : 04 / 01 / 2025

Posting Audience : Internal and External

Occupational Category : Computer and Mathematical

Salary Group : TEXAS-B-21

Salary Range : $4,523.16 - $5,888.50

Shift : Day

Additional Shift : Days (First)

Telework : Not Applicable

Travel : Up to 10%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Nonexempt

Facility Location :

Job Location City : AUSTIN

Job Location Address : 701 W 51ST ST

Other Locations : Austin

MOS Codes :

0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N

255S,255Z,25B,25D,25N,26A,26B,26Z,3D0X2,3D0X3,3D1X1,3D1X2,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X

782X,CT,CTM,CTN,CTT,CYB10,CYB11,ISM,IT,ITS

25B, 25D, IT, 275, 0659, 3D0X2

Brief Job Description :

Performs complex (journey-level) systems administration work involving; performing daily monitoring of service and problem tickets in order to respond and resolve tickets within established Service Level Agreement timeframes. Perform regular maintenance tasks to ensure the optimal performance and reliability of computer systems. Set up and configure computer systems, including hardware components, operating systems, and network settings. Install, upgrade, and manage system software, including operating systems, applications, and utilities. Diagnose and resolve system issues, including hardware failures, software errors, telecommunication issues and network connectivity problems. Maintain and tracks hardware inventory, provides updates on hardware needs, and available assets. Assists with new and surplus equipment requests, returns, and deployments. Maintains disaster recovery plans to ensure data integrity and system availability. Provide technical assistance to end-users, troubleshoot user problems, and address system-related queries. Create and maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Provides guidance to others. Acts as a point person during the absence of the manager. Assists with project management completion goals. Adheres to the accordance with HHSC Guiding Principles and the universal expectations of personal responsibility, works under moderate supervision, with limited latitude for the use of initiative and independent judgement. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations as required. Performs other duties as assigned.

Essential Job Functions (EJFs) :

40%) Performs complex (journey-level) technical and customer service support for local and remote staff, addressing complex PC workstation, hardware, software, and network connectivity issues. Takes ownership of escalated or complex technical tickets, ensuring resolution within established Service Level Agreements (SLAs). Monitors service queues and collaborates with team members, vendors, and cross-functional groups to resolve issues that require specialized expertise. Proactively identifies trends in recurring issues and develops recommendations for systemic resolutions. Collaborate with other team members and support groups, including vendors to ensure timely response and resolution to requests for assistance.

20%) Install and maintain hardware and software on agency workstations and other systems as assigned. Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely. Monitor performance of, and act as liaison to, the Data Center Services (DCS) vendor to ensure service levels for network server hardware and operating systems, as well as backup and recovery services. Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the DCS scope.

15%) Provides complex (journey-level) user support and training in the use of available hardware, software, and utilities. Coordinates contact for remote network locations to obtain clarification on problems and resolutions. Educates users on new or less frequently used features of existing products. Keep current on all work-related technology and Operating System environments and required training. Stay up to date with the latest advancements in system administration, technologies, and security best practices.

10%) coordinates projects and assignment completion goals. Keeps team and leadership informed of the status of complex (journey-level) projects and work-related assignments. Ensures timely updates on project and assignment related tasks in the format requested. Take ownership of assigned tasks, work independently with general supervision, and demonstrate initiative in problem-solving.

5%) Other Duties : Assists in responding to public health needs including, but not limited to, disease outbreaks, biological, environmental, and weather emergencies, and perform other related duties as assigned (marginal functions).

10%) Coordinates testing new hardware, software, peripheral equipment and cellular devices. Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits to the agency. Designing, developing, and implementing automated processes within established systems using specialized software tools, identifying repetitive tasks, mapping workflows, and ensuring smooth execution of automated routines to optimize efficiency and reduce manual intervention.

Knowledge, Skills and Abilities (KSAs) :

Knowledge of personal computer hardware and software,

Knowledge of network operating systems and security software.

Knowledge of SCCM (System Center Configuration Manager).

Knowledge of Service Level Agreements

Knowledge of troubleshooting and repairing IT related hardware and software

Skill in verbal and written communication

Skill in installing and maintaining Windows Operating systems, Active Directory and Microsoft Office Suites

Ability to translating technical and industry terms into non-technical language for training and orientation.

Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others.

Ability to organize and prioritize work.

Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed.

Ability to move computer / telecommunications equipment.

Ability to work more than 8-5, M-F when needed.

Ability to adhere to HHS Guiding Principles, Code of Ethics and Universal Expectation for Personal Responsibility

Registrations, Licensure Requirements or Certifications :

A Preferred

Certification in Information Technology Infrastructure Library (ITIL) Preferred

Initial Screening Criteria :

Experience supporting Microsoft Windows based desktop's and / or laptops in a local or wide area network environment.

Experience working in a trouble ticket resolution environment, such as Helix.

Experience in Active Directory / Active Roles Server (ARS) or similar applications.

Experience providing customer service and support.

Experience supporting Microsoft Office / O365 products.

Additional Information :

Must have reliable transportation with the appropriate insurance coverage and a valid driver's license from state of residence. Must be capable of lifting, loading, and transporting computer and network equipment to complete work requests.

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations :

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility :

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Salary : $4,523 - $5,889