Account Specialist - Collections

Description

Role Responsibilities

Primarily responsible for the collection efforts on accounts that are delinquent while meeting individual, department and organization goals: 

• responsible for in-house assigned delinquent accounts according to collection procedures and credit union policies;
• skip and track down debtors to meet contractual obligations;
• responsible for collection and resolution of delinquent credit cards;
• responsible for mortgage collections while assisting with forbearances and modifications
• arrange and monitor check by phone payments;
• counsel and assist members on the telephone with collection items, questions and problems;
• contact each assigned account by telephone or by correspondence to obtain a commitment for payment;
• responsible for collecting any remaining deficiency and foreclosure balances;
• assist in monitoring Total Loss Insurance claims filed by the member with their insurance companies. If acceptable, follow up with refunds of back end products with dealerships, including gap claims;
• assist the Repossession/Bankruptcy Specialist arranging the repossession of collateral;
• perform other duties as assigned.  

Requirements

Required Experience

• Must have a minimum of two (2) years’ experience in a financial institution and one (1) year experience in consumer collection preferable;

Skills, Education and/or Certifications Required

• High school graduate or equivalent;
• Must have a working knowledge of current Windows OS and MS Office software;
• Must be capable of performing in a fast paced office environment;
• Must have demonstrated ability to communicate effectively in writing, by telephone and in person, and understand individual member's financial problems;
• Must be able to prioritize tasks to accomplish objectives within desired time frames;
• Must be cognizant of laws and policies governing the conduct of this position.

Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.