What are the responsibilities and job description for the Management Analyst (Hybrid) position at Texas Workforce Commission?
WHO WE ARE:
The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Management Analyst I-II to join the Unemployment Insurance Administration and Operational Support (UIA&OS) department to support our team and mission. The position will be located in Austin or one of our facilities in El Paso, Fort Worth, McAllen, or San Antonio. The position is eligible for hybrid remote work environment; combination of telecommuting and participating in on site rotating work schedule.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
UIA & OS is seeking a Management Analyst I-II who enthusiastically shares our department's *E.P.I.C. vision and values in a positive, high-paced, energetic team environment. Each day, we reinforce our vision: "Creating a Positive Culture of Excellence and High Expectations Focused on Continuous Improvement." Performs complex to moderately complex (journey-level) professional administrative and policy analysis work. Work involves conducting organizational studies and evaluations, designing systems and procedures, conducting work simplification studies, and preparing operations and procedures manuals to assist management in operating more efficiently and effectively. May provide guidance to others. Works under general supervisor with limited to moderate latitude for the use of initiative and independent judgment.
- Lead and guide TeleCenter Systems Analysts on the use of telecommunications equipment and applications, including informal training and orientation.
- Collect and analyze data in areas such as workload, staff utilization, or organizational structure and development.
- Monitor and review current organizational, procedural, or operational systems for effectiveness, efficiency and conformance to established guidelines.
- Consult with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames and resource requirements.
- Research historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
- Research new or improved business and management practices for application to agency programs or operations.
- Develop recommendations for improvement and corrective action to standardize or improve organizational systems.
- Conduct training on new methods and procedures.
- Prepare comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
- Opens, monitors, and escalates service tickets as needed and coordinates with vendors
- Contributes to teamwork and communicates effectively to promote an image of IT excellence and customer service.
- Perform other duties and completes special projects as assigned.
YOU QUALIFY WITH:
- Management Analyst I: Six months of full-time experience in management analysis, organizational development, or methods and systems work. Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.
- Management Analyst II: One year of experience in management analysis, organizational development, or methods and systems work.
- Both Level: Relevant academic credits may be applied toward experience qualifications for this position.
- Experience supervising technical staff.
- Experience with state purchasing rules and managing vendors and contracts.
- Strong written and verbal communication skills
- Produce and present clear, concise and professional communications and presentations.
- Proficient in Microsoft Office 365, including but not limited to SharePoint 365 development and authoring.
- Advanced troubleshooting, researching, and analysis abilities.
- Ability to gather system requirements and prepare technical documentation quickly, concisely, and accurately.
- Ability to work independently while coordinating work efforts with others.
- Ability to work quickly and perform multiple tasks while paying attention to detail
- Experience with project planning and management.
- A Family Friendly Certified Workplace.
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
Security sensitive position. Criminal background check to be conducted. May work outside of normal business hours for special projects, outages, upgrades, or service affecting maintenance. Duties require up to 20% travel within the state of Texas and the ability to lift 25 Lbs. TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Incomplete applications may not be considered.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationandCommunication.pdf
HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Salary : $4,599 - $5,888
