Human Resources Business Partner

Description:

Troon® is the largest third party manager of golf, hospitality and Club operations in the world. In more than 45 U.S. states and 25 countries, our goal is to create extraordinary guest and member experiences, and we are equally committed to the ongoing success of our associates.

The Human Resources Business Partner (HRBP) will work closely with other HRBP’s, executives, department managers, employees and property leaders to provide employee relations and HR guidance. This position serves as a true “partner” to our property managers and requires a demonstrated competence in multiple HR functional areas including, but not limited to employee relations, performance management, legal compliance, wage & hour laws, benefits and HR facilitation & training.

The HR Business Partner reports to a Director, Human Resources and provides a wide range of HR support to facility leadership teams in support of employee relations, HRIS, talent acquisition, state/federal compliance and other functional areas within Human Resources.

(This position is based out of Troon’s Regional office in Birmingham, AL. This is not a fully remote position and requires a consistent, in-office work schedule).

Essential Duties:

(This list is not exhaustive and may be supplemented as necessary)

• Investigates and resolves associate issues and management concerns through call intake, email, hotline and compliance & ethics system.
• Conducts effective, thorough, objective and timely investigations and recommends possible solutions and action steps needed. Responds to complaints of harassment, discrimination, employee grievances and other sensitive issues. As necessary coordinates with legal department and prepares position statements for EEOC. Supports management with the handling of resolution of employee claims and grievances.
• Act as the primary HR resource for property concerns arising out of employment relationships.
• Coach managers to help strengthen leadership skills; serve as a sounding board and confidant during difficult interactions and business situations.
• Collaborate with managers on disciplinary issues and performance improvement plans and other complex or difficult employee issues. Foster manager accountability as it relates to staff development, performance management, talent management, and leadership methods to reach resolutions.
• Build strategic relationships across multiple levels of executives, key leaders and managers.
• Administer, interpret and enforce all Company and HR policies and procedures.
• Lead and assist HR related aspects of new property transitions.
• Create and maintain HR policies, procedures, forms and related documents.
• Coordinate and conduct periodic site visits, audits, webinars, and compliance training.
• Manage the HR email inbox and hotline on a routine schedule.
• Provide guidance on criminal background check and drug screen results.
• Address & resolve wage and hour issues and compliance.
• Maintain and update job descriptions to ensure FLSA compliance.
• Assist with sourcing job applicants, managing job postings and other recruitment needs.
• Collaborate with the Benefits and Leadership & Development teams as needed.
• Assists with other HR related duties and projects as necessary.
• Air and car travel as necessary up to 20-25%.
• Performs other duties as required.

Job Knowledge, Skill, and Ability Preferences

• Advanced knowledge of State and Federal laws pertaining to employment.
• Ability to maintain the highly confidential nature of HR issues and communications.
• Knowledge of HRIS systems and payroll functions.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other associates and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Knowledge of Microsoft Office applications.
• Bilingual in English/Spanish a plus

Education/Experience:

• Bachelor’s degree and at least 4-6 years HR-related experience including strong employee relations and investigations experience; or equivalent combination of education and experience.

Preferred:

• Strong HR/ER experience preferably in a consultative, phone/email based environment.
• Heavy employee relations concentration; ER call center experience.
• Knowledge of all federal and multi-state employment laws.
• Excellent communication and interpersonal skills with demonstrated ability to build collaborative relationships and influence in a positive manner.
• PHR/SPHR Certification preferred.
• Experience with UKG software or similar HRIS platforms.
• Positive attitude and pro-active approach to problem solving and addressing challenges.
• Ability to deal with internal and external customers with patience, tact and diplomacy and convey a positive and professional image at all times.
• Flexible availability for work to include responding to periodic weekend and after hours emails, phone calls and occasional travel on weekends.
• Facilitation experience including training, transition/onboarding, workshops, webinars and new hire orientation.
• Proficiency with MS Office, including Word, Excel, PowerPoint, Outlook.

Certificates/Licenses:

• SPHR/PHR or SHRM-SCP/CP Certification is preferred.