Customer Service Representative

Job Summary 
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role involves managing and processing orders, reviewing incoming EDI orders for accuracy, and ensuring timely and effective communication with customers. You will be the key point of contact for customers, responsible for addressing inquiries, resolving complaints, and providing updates on order status and shipping issues. 

Duties/Responsibilities: 

• Review incoming EDI orders for accuracy (quantity, price, addresses) against Purchase Orders (PO). 

• Manually enter orders received via email into the ERP system. 

• Check inventory levels for incoming orders to ensure stock availability. 

• Identify and cut any items not in stock, adjusting orders accordingly. 

• Send order confirmations and notify customers of any shortages or adjustments. 

• Generate and send PDF order picking tickets to 3PL for processing. 

• Monitor and review the import and sending of EDI orders to the 3PL for accurate and timely processing. 

• Ensure smooth integration between the system and 3PL by overseeing EDI transmissions. 

• Respond to customer inquiries, questions, and complaints in a professional and timely manner. 

• Provide customers with updates on shipping status, operational issues, or delays. 

• Send Advance Shipping Notices (ASNs) to customers once their orders have shipped. 

• Work collaboratively with internal teams to resolve any customer concerns or operational issues. 

• Maintain accurate and up-to-date records of all customer communications and orders. 

• Assist in tracking and resolving any customer-related shipping issues, ensuring customer satisfaction. 

Required Skills and Abilities: 

• Organized with a strong attention to detail and ability to manage multiple tasks effectively. 

• Excellent written and verbal communication skills. 

• Ability to troubleshoot and resolve customer issues in a timely manner. 

Education and Experience: 

• High school diploma or equivalent (associate or bachelor's degree preferred). 

• 1-3 years of experience in customer service, order management, or a related field. 

• Proficiency with ERP systems (experience with NetSuite preferred). 

• Familiarity with EDI processes and customer-facing communication. 

 
Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times. 
   

"Diversity Statement & Accommodations Language" 

As a woman-owned firm, we value diversity. We are an equal opportunity employer that will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. 

Our office is located in Chicago, ½ block north of the United Center just west of Fulton Market