Student Accounts Specialist

This position utilizes a complex automated system to process receipts of both student account and non-student account payments including but not limited for tuition and fees, prepares receipts, maintains records, and prepares bank deposits. In addition, this position generates non-student AR invoices.  The successful candidate will demonstrate efficiency, timeliness and accuracy.

Examples of Duties

Essential Duties and Responsibilities: 
Student Account Management:

• Oversee student billing processes, including tuition, fees, and other charges, using Ellucian Colleague
• Ensure accurate and timely posting of financial transactions to student accounts
• Monitor payment plans and follow up on outstanding balances to ensure compliance with payment deadlines.
• Process refunds, adjustments, and account reconciliations as required.

Financial Reporting & Compliance:

• Prepare and maintain accurate records for audits, compliance reporting, and financial reviews.
• Reconcile student account balances with the general ledger.
• Assist with federal and state financial aid disbursements and reporting.

Meal plan and housing management:

• Collaborate with housing and campus dining services to assign and manage meal plans and housing charges.
• Ensure proper application of housing and dining fees to student accounts.
• Provide students with guidance on modifying meal plans or addressing housing-related billing issues.

Customer Service:

• Serve as the primary point of contact for student financial inquiries, including payment plans, account balances, and billing concerns.
• Provide guidance to students and families on tuition policies, payment options, and financial deadlines.
• Handle sensitive financial information with discretion and confidentiality.

ID CARD and Access oversight:

• Manage the issuance of student and staff ID cards, ensuring proper setup for meal plans and building access.
• Oversee card access controls for campus buildings, coordinating updates as needed with facilities and IT departments.
• Troubleshoot issues with ID card functionality, including lost or damaged cards.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Other Duties and Responsibilities: 

• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures 

Supervisory Responsibilities: 

• None.

Typical Qualifications

Required Knowledge, Skills, and/or Abilities: 

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment.

Education and/or Work Experience Requirements: 

• Bachelor degree preferred
• High school diploma or equivalent required
• Three or more years in student accounts or similar role required

Supplemental Information

Work Environment and/or Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Conditions may require walking, stooping, climbing, pushing, pulling, heavy lifting (less than or equal to 50 pounds), high climbing, bending, working in awkward positions handling equipment and materials.
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone
• Prolonged periods of sitting at a desk and working on a computer.
• The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment: 
Every employee at Thaddeus Stevens College will receive required trainings; additional training may be required by the department or position.