Student Accounts Specialist

Job Description

Thaddeus Stevens College of Technology is seeking a dedicated and detail-oriented Student Account Specialist to oversee the financial operations related to student accounts. This position is responsible for managing student billing, payment plans, refunds, financial reporting, and compliance tasks. The ideal candidate will possess excellent customer service skills, be highly organized, and be able to function effectively in a fast-paced, dynamic environment. The Student Account Specialist will also manage meal plan and housing charges, student ID card issuance, and access controls for campus buildings, ensuring the accurate application of all fees. This role will be an essential part of the Business Office team, offering critical support to students and staff while ensuring timely and efficient management of financial and administrative processes.

Examples of Duties

Essential Duties And Responsibilities

Student Account Management:

• Oversee student billing processes, including tuition, fees, and other charges, using Ellucian Colleague
• Ensure accurate and timely posting of financial transactions to student accounts
• Monitor payment plans and follow up on outstanding balances to ensure compliance with payment deadlines.
• Process refunds, adjustments, and account reconciliations as required.
  
  

Financial Reporting & Compliance

• Prepare and maintain accurate records for audits, compliance reporting, and financial reviews.
• Reconcile student account balances with the general ledger.
• Assist with federal and state financial aid disbursements and reporting.
  
  

Meal Plan And Housing Management

• Collaborate with housing and campus dining services to assign and manage meal plans and housing charges.
• Ensure proper application of housing and dining fees to student accounts.
• Provide students with guidance on modifying meal plans or addressing housing-related billing issues.
  
  

Customer Service

• Serve as the primary point of contact for student financial inquiries, including payment plans, account balances, and billing concerns.
• Provide guidance to students and families on tuition policies, payment options, and financial deadlines.
• Handle sensitive financial information with discretion and confidentiality.
  
  

ID CARD And Access Oversight

• Manage the issuance of student and staff ID cards, ensuring proper setup for meal plans and building access.
• Oversee card access controls for campus buildings, coordinating updates as needed with facilities and IT departments.
• Troubleshoot issues with ID card functionality, including lost or damaged cards.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  
  

Other Duties And Responsibilities

• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
  
  

Supervisory Responsibilities

• None.
  
  

Typical Qualifications

Required Knowledge, Skills, and/or Abilities:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment.
  
  

Education And/or Work Experience Requirements

• Bachelor degree preferred
• High school diploma or equivalent required
• Three or more years in student accounts or similar role required
  
  

Supplemental Information

Work Environment And/or Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Conditions may require walking, stooping, climbing, pushing, pulling, heavy lifting (less than or equal to 50 pounds), high climbing, bending, working in awkward positions handling equipment and materials.
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone
• Prolonged periods of sitting at a desk and working on a computer.
• The noise level in the work environment is usually low to moderate.
  
  

Required Training And Other Conditions Of Employment

Every employee at Thaddeus Stevens College will receive required trainings; additional training may be required by the department or position.

Company Description

Thaddeus Stevens College of Technology is an acclaimed residential two-year college accepting students from throughout the state of Pennsylvania as well as veterans, members of the armed forces, and their families. As an accredited technical college, we are dedicated to preparing students for high-demand careers with family-thriving wages.

Founded as Stevens Trade School in 1905, the school was initially a public institution for orphans of the state who learned a trade combined with academic education. It was begun based on a bequest in the will of Thaddeus Stevens, a statesman who dedicated his life to creating access to education and equity among those who faced injustice.

Today, Thaddeus Stevens College of Technology offers two-year associate degrees in 24 programs to more than 1,400 students. In addition, the college offers four nine-month certificate programs. At its Workforce and Economic Development Center, the College features six-month and six-week short-term training in partnership with Tec Centro, along with continuing education and professional development options.

Thaddeus Stevens College of Technology is an acclaimed residential two-year college accepting students from throughout the state of Pennsylvania as well as veterans, members of the armed forces, and their families. As an accredited technical college, we are dedicated to preparing students for high-demand careers with family-thriving wages. Founded as Stevens Trade School in 1905, the school was initially a public institution for orphans of the state who learned a trade combined with academic education. It was begun based on a bequest in the will of Thaddeus Stevens, a statesman who dedicated his life to creating access to education and equity among those who faced injustice. Today, Thaddeus Stevens College of Technology offers two-year associate degrees in 24 programs to more than 1,400 students. In addition, the college offers four nine-month certificate programs. At its Workforce and Economic Development Center, the College features six-month and six-week short-term training in partnership with Tec Centro, along with continuing education and professional development options.