What are the responsibilities and job description for the Community Outreach Liaison position at The Arc Central Chesapeake Region?
About the Role
The Arc Central Chesapeake Region is seeking a highly skilled Stakeholder Relations Specialist to join our team. As the first point of contact for stakeholders, you will play a critical role in providing exceptional customer service and support.
In this role, you will be responsible for responding to stakeholder inquiries, resolving issues, and providing technical guidance. You will also have the opportunity to work collaboratively with the Self-Directed Services team to ensure seamless communication and support.
To succeed in this role, you will need excellent communication and technical skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Respond to stakeholder inquiries via phone, email, and tickets
- Resolve issues and provide technical guidance
- Collaborate with the Self-Directed Services team to ensure seamless communication and support
- Provide exceptional customer service and support
Requirements
We are looking for a highly motivated and organized individual who possesses excellent communication and technical skills. A high school diploma or equivalent is required, although a bachelor's degree in a related field is preferred.
Experience interacting with customers in a service-focused and informational environment is essential, and a strong background in customer service is highly valued.
