What are the responsibilities and job description for the Manager of IT User Experience Job at The Arc Central Chesapeake Region in Severn position at The Arc Central Chesapeake Region?
Job Details
Job Location
Severn Program Operations - Severn, MD
Position Type
Full Time
Salary Range
82,500.00 Salary / year
Job Shift
Daytime
Job Category
Corporate Supports
Description
The Arc Central Chesapeake Region (The Arc) supports people with intellectual and developmental disabilities (IDD) to live, work, and connect with their community.
User Experiencefocuses on understanding user needs and behaviors, ensuring that every interaction feels seamless and purposeful. A well-crafted user experience can increase satisfaction, improve accessibility, and drive long-term engagement with a product or brand.
The Manager of IT User Experience will manage the IT Support team with a focus on customer service and the user experience. A significant portion of the role includes responding to IT Support tickets and / or providing high level customer service to internal customers. The Manager of IT User Experience will assist with project coordination of small-scale projects related to IT Support and will support IT-related special projects and new initiatives across The Arc and related companies. This position will include providing Senior IT level support, in-person interaction with all employees and some people served and will require travel to all offices and program locations in Anne Arundel County and Maryland's Eastern Shore.
The ideal candidate will lead and manage the IT Support Team, ensuring outstanding customer service and operational excellence by overseeing ticketing systems, analyzing trends for continuous improvement, coordinating equipment builds, developing robust help desk resources, and maintaining security and IT standards in collaboration with the Director of IT and other stakeholders.
Qualifications
This position requires a high school diploma or GED and a minimum of 3 years of experience working in an IT support center, with a minimum of one year as a Team Leader or similar people manager role A bachelor's degree information technology is strongly preferred. This position includes an award-winning total rewards (benefits) package and paid professional development opportunities.
To apply, please visit our careers page at
Arc2024
About The Arc Central Chesapeake Region
The Arc Central Chesapeake Region (The Arc) is a dynamic regional organization providing person-centered supports for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency. To learn more, visit
The Arc highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases. The Arc is an equal opportunity employer which means we provides equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military / veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at The Arc will be based on merit, qualifications, and skills.
Salary : $82,500
