What are the responsibilities and job description for the IT Support Specialist position at The Ascendancy Group?
IT Support Specialist
The Ascendancy Group (TAG) Mission:
To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions.
Opportunity:
Join a highly skilled team of TAG-Headquarters’ professionals to address the ongoing information technology requirements of a rapidly growing organization.
Overview:
As TAG’s IT Support Specialist, you will manage all aspects of IT from device configuration to operational support for local and remote users. You will be responsible for monitoring and configuring a wide range of systems and programs and ensure compliance with security policies and procedures.
Security Requirement:
- The ability to obtain and maintain a US Government SECRET security clearance is required.
Roles and Responsibilities:
- Perform change management, media protection, incident response, auditing and logging in accordance with Cybersecurity Maturity Model Certification (CMMC)-compliant System Security Plan (SSP) policies and procedures.
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
- Diagnose and resolve unique, nonrecurring issues associated with application software and operating systems quickly and efficiently in coordination with TAG’s outsourced IT provider as needed.
- Install and support PC, laptop, tablet, and mobile hardware and software.
- Provide daily support to office employees on laptops, software, Zoom meetings, Teams meetings, conference room equipment, printers, and IP phones.
- Manage asset inventory and coordinate logistics.
- Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
- Participate in hardware and software reviews and recommend purchases.
- Other duties as assigned.
Required Skills and Qualifications:
- Bachelor’s degree (Computer Science, Information Systems, Information Technology, Cyber Security, or a related field); Associates degree and 2 years experience; No degree and 4 years experience; Certifications a plus.
- Proficiency with Windows 11 and Office 365 administration, working knowledge of Office 365 and cloud technologies, solid understanding of networking, TCP/IP, DNS, and WINS.
- Must possess critical thinking, excellent software/hardware troubleshooting skills, and professional communication and interpersonal skills.
- Working knowledge of Asset Tiger asset management software a plus.
The Ascendancy Group (TAG) was founded on and thrives based on relationships, reputation, and trust.
We are passionate about everything we do. One hundred percent of our government-focused teammates are former members of the Department of Defense or the Intelligence Community who still believe in supporting our nation. We offer like-minded individuals the opportunity to continue working in small teams on unique and challenging problem sets that further our nation's security.
If you possess the experience, qualifications and drive required for this position, please APPLY NOW for consideration!
