Spa Coordinator

Purpose of this role: To help create a warm and inviting guest experience with STELLAR client service by assisting the owner, manager, and team members in the day-to-day operational functions of the spa. The successful candidate will be able to manage competing priorities with a sense of urgency, enthusiasm, and keen attention to detail.

PLEASE READ: This position will be 30 to 35 hours per week and includes both evenings and weekends. We are an intimate spa serving guests by appointment, please do not call or come by the spa to inquire about this position or drop off your resume. Thank you!

THIS POSITION IS STRICTLY AN ADMINISTRATIVE POSITION and will not result in moving into a treatment room if you're an esthetician.

This role reports to: Manager, Spa Operations and the Owner/Lead Esthetician

Key Duties of this role:

Client Engagement (45% time allocation):

• First point of contact - greeting clients in a warm and welcoming way upon arrival
• Check-out customers on the software system and reschedule their follow up appointments
• Handle walk-in sales for the retail store. Product knowledge and ability to educate the client
• Answering the phone and returning client text messages in a professional and courteous manner
• Keep track of products on backorder for clients and notify upon arrival
• Follow-up with clients on customer experience
• Send thank you and birthday cards to clients

Spa Operations (40% time allocation):

Inventory Management

• Track back-orders for clients and notify upon arrival
• Assist the Manager with conducting monthly inventory

Appointment Management

• Schedule appointments efficiently and precisely
• Confirm appointments

Merchandising

• Restock products in the retail area on an as-needed basis
• Maintain a clean and organized retail area

Spa Care and Maintenance

• Coordinate cleaning and linen service
• General cleaning as necessary to ensure the spa is immaculate at all times
• Maintain fresh flowers and water plants
• Maintain a supply of tea and client refreshments

Team Support (15% time allocation):

• Anticipate needs of team members
• Keep the schedule running on time
• Assist in room turnover between clients
• Support an atmosphere of teamwork
• Run errands for supplies and events

Company Core Values:

• Client experience obsessed
• Passionate about health and wellness
• Teamwork makes the dream work
• We touch people and provide compassion
• Passion for learning and growing

Behavioral Competencies:

• Customer focus
• Problem-solving and ability to anticipate the needs of clients and team members
• Efficient, well organized, and detail-oriented
• Listening, understanding, and responding
• Independent- ability to show initiative and make decisions

Qualifications:

• Exceptional Customer Service skills - must have
• Excellent verbal and written communication skills - must have
• Competent in Microsoft Office (Excel, Word, & Powerpoint) - must have
• Competent in Google Apps suite - preferred
• Reliable transportation - must have
• Prefer a college degree or working toward or equivalent experience. High school education is a must
• Clean and professional appearance - looking for a fresh face to represent our brand

Skills Abilities or Talents:

• Positive upbeat personality
• High emotional intelligence
• Anticipate needs and take appropriate action
• Adaptable in dynamic situations
• Conversing with a wide variety of ages and demographic backgrounds of clients
• Natural ability to sell and educate clients on services offered

Previous Experience:

• Prefer 2 years prior experience in spa, salon, retail, or hospitality
• Administrative assistant or personal assistant a plus

Hours of Work:

30 to 35 hours including evenings and weekends

We are an intimate spa serving guests by appointment, please do not come by the spa to inquire about this position.

Work Location:

• One location

Work Remotely

• No

Job Type: Part-time

Pay: From $16.50 per hour

Expected hours: 30 – 35 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person

Salary : $17