What are the responsibilities and job description for the Hospital Support Specialist (Piedmont) position at The Blood Connection?
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Position Overview
The Hospital Support Specialist is responsible for enhancing and maintaining the partnership and relationship for all facilities served by The Blood Connection, as well as identifying and developing relationships with hospitals deemed as potential customers. The Hospital Support Specialist will assist with administrative duties, resource sharing, error/complaint investigations and general duties as assigned by the Senior Director of Technical Services. Good customer service and teamwork are required for this position. This position requires skills in working with current hospital clients, potential clients, resource sharing organizations, and other employees of The Blood Connection involved in these functions.
Essential Functions
Organizational Responsibilities:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Overview
The Hospital Support Specialist is responsible for enhancing and maintaining the partnership and relationship for all facilities served by The Blood Connection, as well as identifying and developing relationships with hospitals deemed as potential customers. The Hospital Support Specialist will assist with administrative duties, resource sharing, error/complaint investigations and general duties as assigned by the Senior Director of Technical Services. Good customer service and teamwork are required for this position. This position requires skills in working with current hospital clients, potential clients, resource sharing organizations, and other employees of The Blood Connection involved in these functions.
Essential Functions
Organizational Responsibilities:
- Understands and supports the quality goals of the company
- Adheres to the organization’s Quality Plan and Quality Essential Process Description
- Assists the Senior Director of Technical Services in planning, organizing, and assisting with relationship management with hospital partners
- Monitors and communicates utilization reports for each hospital and works closely with the hospital to reach utilization efficiency
- Maintains relationships by routinely meeting with them at their location
- Monitors order fulfillment rates and investigates any issues with order fulfillment
- Tracks quality data for all hospitals, looking for any trends which may indicate a need for process improvement
- Documents all customer complaints and works with the appropriate department(s) to investigate issues
- Provides information to pertinent departments of TBC, related to areas for improvement to increase customer satisfaction
- Develops customer surveys to assist in achieving high levels of customer satisfaction
- Monitors contracts for hospital customers to assure that they are current and up to date
- Develops new sales leads to ultimately drive the strategies of TBC objectives and goals
- Actively works to resource share with other facilities as inventory levels indicate
- Provides support to Hospital Services departments included but not limited to shipping and receiving products, SOP development, and record review
- Maintains a professional relationship with resource sharing organizations/sources to actively market products from TBC
- When indicated, works to obtain new customers (as adhoc, partial, etc.) for excess products
- Practices good customer service relations with co-workers, customers, and the public
- Produces accurate, precise, and legible documentation
- Maintains a clean and orderly work area
- Other duties as assigned or required
- A 4-year degree in Biology, Laboratory Sciences, or related field
- MLT/MLS certification strongly preferred
- Work experience in a heavily regulated environment (FDA, AABB, CLIA) strongly preferred
- General knowledge of blood banking practices
- Valid Driver’s License with no major infractions and dependable transportation
- Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
- Ability to organize and prioritize workload and meet deadlines
- Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
- Ability to work with all levels and in a diverse work environment
- Ability to establish and maintain effective working relationships with staff, management, and peers
- Ability to travel up to 50% (some overnight required)
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting up to 25 pounds
- Sitting, standing, or walking for an extended period of time
- Bending and twisting
